Error in Managed System Configuration

[tanmeya_mohan]

Hi All,

While performing managed system configuration in Solution Manager 7.1 SPS 08, in step 4. Assign Diagnostics Agent gives the below error:

SOAP:1.023 SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: HTTPIO_PLG_CANCELED")

Could not ping web service on the solution manager java stack

SOAP:1.023 SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: HTTPIO_PLG_CANCELED")

Web service invocation problem on host <solman hostname> and port 8002 protocol : http logical port name : LP_WS_SMDAGENT_MONITORING

As there is a logical port LP_WS_SMDAGENT_MONITORING, I have checked step 4.3 Enable Web Services in System Preparation is already Green.

Any idea on how to trouble-shoot this?

Best Regards,

Tanmeya

[Former Member · Accepted solution]

Hi Tanmeya,

Apply the latest LMservice file Support Package 08 for LM-SERVICE 710 Patch 5 in solution manager system (1483508 - Solution Manager 7.1: Root Cause Analysis pre-requisites)

Goto transaction SMICM -> Menu Goto -> HTTP Application server -> Display Data -> entry 'Default root access handler = AS Java, if not check the note 1752309 and make the entry.

After the change restart the system issue will disappear.

Rg,

Karthik

[tanmeya_mohan · Accepted solution]

Hi Karthik,

Current version of LM-Service deployed on our SolMan is 1000.7.10.8.0.20130129161000

I guess it does not required a patch update. Let me know your thoughts.

Do you mean that we should go to version 1000.7.10.8.5.xxxxxxxxxxxxxx, i.e. from patch level 0 to patch level 5 ?

Best Regards,

Tanmeya

Message was edited by: Tanmeya Mohan

[Former Member · Accepted solution]

Hi Tenmeya,

we faced the similar issue recently,so we applied the LM-service latest patch for SP08 and applied the note: 1752309 and restart the system. issue was solved.

Try this and let me know.

Rg,

Karthik

[tanmeya_mohan · Accepted solution]

Hi Karthik,

Thanks a ton!

The issue is now resolved.

Would like to sum-up a few conditions of this issue & the steps I performed for anyone facing the same issue:

Impacts:

Unable to open Agent Administration

Unable to open NWA or User Admin

SOAP Error in Managed Configuration Step 4. Assign Diagnostics Agent

Seemed like no Java link was responding except SM_WORKCENTER.

Steps for resolution:

Applied LM-Service patch 5 for version SP08 as per SAP Note# 1483508

Transaction SMICM: Goto -> HTTP Plug-in -> Application Server -> Display

Verified parameters as per SAP Note# 1752309

Verified profile parameters icm/HTTP/j2ee_0 & system/type as per SAP Note# 1582842

Took a restart of the SAP application server & voila!

Thanks again.

Best Regards,

Tanmeya

[Former Member]

Hi,

Apply LM Service latest patch

[Former Member]

Check the below SAP KBA 1776552 - SOLMAN_SETUP - Step Connect Diagnostics Agents fails with "ICF Error when receiving the re....

[tanmeya_mohan]

Hi Roman,

Thanks for your reply. But we are not using a web dispatcher.

So this is not applicable in our case.

Best Regards,

Tanmeya

[Former Member]

Can you attach dev_icm file?

[tanmeya_mohan]

Hi Roman,

Attached are the dev_icm logs.

File extension has been changed from .zip to .txt, as SCN does not allow .zip files to be uploaded.

Kindly rename dev_icm (2).txt to dev_icm (2).zip & extract the log file.

The entire log was huge & I remember performing managed system config without any errors in the beginning of December.

Thus attaching the logs for the month of December only.

Best Regards,

Tanmeya

dev_icm (2).txt.zip

[Former Member]

Can you repeat required step(s) to reproduce the error and attach new dev_icm log file?

[Former Member]

Hi,

Please check the below note and you will be able to fix the issue.

1822831 - Web Service Soap Errors in solman_setup

Hope you have set the profile parameters correctly.

Note 1582842 - Profile parameters for Solution Manager 7.1

Thanks

Rishi Abrol

[tanmeya_mohan]

Hi Rishi,

It was working fine earlier & no changes has been done either.

Found an SAP Note# 1860293, which specifies that there is a defect in SAP SolMan 7.1 SPS 06 to SPS 08.

Will apply the correction note & update if the issue gets resolved.

Best Regards,

Tanmeya

[Former Member]

Hi,

Can you please check the below note.

1949122 - Step "Set Authentication Policy for Agents" fails with error: Key name:'SoapRequestWrapper...

The earlier note this one helps to fix the issue.

1822831 - Web Service Soap Errors in solman_setup

If you say that it was working earlier then parameters are file but might be that you might have to go in SOAMANGER and activate service.

Still not ok then please post the dev_icm logs.

Thanks

Rishi abrol

[tanmeya_mohan]

Hi Rishi,

The suggested SAP Notes are not related to the error that we are facing.

Attaching dev_icm in next post.

Best Regards,

Tanmeya

[tanmeya_mohan]

Hi All,

Applied SAP Note# 1860293, but still the issue persists.

Would look for more solutions.

Best Regards,

Tanmeya