Visual Composer error

[Former Member]

Dear All,

When we try to access the VC in our EP 7 server using the URL http://<hostname>:5<>/VC we get a error message

"Server Error:Visual Composer services not found Contact your administrator "

on clicking the OK button we get

"This product requires MSXML Parser v4.0"

But on our Windows Server MSXML v4.0 SP2 Parser and SDK is already installed.

The error is coming in our Windows Server but in linux server its fine.

Please advice

[ankur_garg5 · Accepted solution]

Hi,

Adding to what Benjamin has said, MSXML Parser is very much required on client side also.

Bye

Ankur

[Former Member · Accepted solution]

Dear All,

I restarted the vc services as mentioned above installed the xml parser in my computer, but the error remains the same.

Regards

Mazdul

[Former Member · Accepted solution]

HI Mazdul,

you need on your client the MSXML Parser 4, Adobe SVGViewer 3 and the latest flash plugin.

If you have further errors please provide us with the logfile.

Best Regards,

Marcel

[Former Member · Accepted solution]

Hi Marcel,

I have installed all the softwares that you have asked. But still face the same error.

Can you please let me know what logs you want so that you can help.

Warm regards

Mazdul

[Former Member · Accepted solution]

See the Visual Composer WIKI:

https://wiki.sdn.sap.com/wiki/display/VC/CannotlaunchVisual+Composer

[Former Member · Accepted solution]

Dear Mario,

Thanks a lot for the reply. I wen through the wiki and restarted the service and it working fine now. The issue got resolved.

Warm Regards

Mazdul

[Former Member]

Hi Mazdul,

I think the msxml-parser has to be installed on client side.

You should also go to http://<hostname>:5/nwa and make sure all vc services are running. Maybe that is the problem?

Best Regards,

Benni

[Former Member]

Dear Benni,

Thanks a lot for the reply. The msxml-parser that i mentioned has been installed on the server side. In nwa how can i confirm if the vc services are running or not ?

Warm Regards

Mazdul

[Former Member]

Dear Mazdul,

to my knowledge, it is necessary to install the msxml-parser on client side, too.

You can check if the services are running in Portal, sorry for mixing that up. Log on in portal --> systemadministration --> systemkonfiguration --> service konfiguration --> browse: Applications

Look for services like com.sap.visualcomposer.... or com.sap.portal.guimachine

right click on the folder, click "manage" (or similar); (re)start the service if necessary.

I am not sure whether it is a solution to your problem, it's just a guess.

Best Regards, Benni