Send Automatic Email after (JSM) Job Request Created to Message Processor

[Former Member]

I have been configuring my action profiles in transaction SPPFCADM to setup automatic emails to Message processor or team responsible after I create a Job Request and I've tried many things, but I'm not getting emails.

I've tried many blog solutions...I use Job Schedule Manager with a Job Request Link in our Enterprise Portal. I have all of the information provided in the request such as Processor. This goes to IT SErvice Desk Manager in Solution Manager WorkCenter and that part is working fine. I can even transfer the job request to automatically create job documentation to schedule the job with no problem. Now if only I can have an email sent automatically when the job request is sent then that will be OUTSTANDING!!!

I've tried the SLFN0001_ADVANCED, created Z_MAIL_JOBREQUEST,

Processing Time (Immediate Processing..and I've tried Processing When Saving Document

Checked Scheduled Automatically and unchecked Changeable and Executable in Dialogue

Selected Partner Dependent - SLFN0004 Message Processor

Action Merging: Max. 1 Action for Each Action Definition

Completed the Smart Form Info

CRM_SLFJ_JOB_REQ_DESC

CL_DOC_PROCESSING_CRM_ORDER

CRM_SRVORDER_EXEC_SMART_FORM

I've tried setting scheduled conditions and start conditions...still no emails. At a lost after many attempts and readjustments.

Please help..any suggestions out there? Do I need to run any jobs? What am I missing if all of this is correct?

[Former Member · Accepted solution]

Hi Elliott,

Check that business partner in message processor are not replicated in other partner functions f.e. Reported by or Current processor just check with all different business partners.

Rg Dan

[Former Member · Accepted solution]

Hey THANK YOU VERY MUCH DAN!! That did it. I'm the only one testing from end to end so I should've used my instincts to change the reporter to another user other than myself as the Message Processor.Now if I can just use only one action profile...and the right form. LOL. ITS ALL GOOD NOW so thank Sir!!

[Former Member · Accepted solution]

Another question regarding workflow...

Okay so now..I would like the workflow to be..

1. User Creates Job Request / Or Change Job Request

2. The Business Workstream Lead Config or Manager Approves by (Approving and Saving)

3. Then after they save the status.. I (Message Processor) should  get the automatic  email to complete the job..

I noticed their are different action profiles....Is this all possible with little or seamless interaction by the approver?

[Former Member · Accepted solution]

Hi Elliott,

Yes it is possible, the action that sends email can be customized for particular Partner function plus job request status ( ZMIN if incidents, ZMCR if Change request ).

Partner functions customized in action itself, statuses are in Start / Schedule condition.

Rg Dan