Issue with opening MS office Visio document from SMBB

[Former Member]

We are using solution manager’s Business blueprint (SMBB)  to serve up various document types (Word, PDF, Visio, text) to users via Internet Explorer (IE8). We have an issue were users w/o Visio installed on the desktop cannot open Visio files (via the URL link) in the browser. It does not matter if you launch the MS office document form Solution Manager or if you cut/paste the URL in to the browser, either way it does you get a blank IE browser window (no error, no data)  It works find for Word and Excel but not Visio.  Any suggestions?

[Former Member]

I am bumping this thread again in the hope someone will have some new thougths.  Our Desktop engineering and network folks also looked a this and feel this has to be the way Solman is launching the document and not anything to do with the browser or desktop.

[Former Member]

Hi Jim

You may try open Viso documents assign to IE or install Visio Viewer to open local desktops. give a shot and let us know. if possible post screen shot of error.

-giri

[Former Member]

Hi Giri, if Visio is installed on the desktop it works find, that is it opens in the browser. However without visio you get basicly a blank browser page, no errors, just as shown below in the screen shot.  Also here is the url.

Also here is the URL from SMBB if it help shed some light on this.

http://xxxxxx.xxx.xxx.com/sap/bc/solman/SolmanDocuments/100?_CLASS=SOLARGEN&_LOIO=0050568E02F21ED38C...

[Former Member]

Just to make sure, ps. disable if you have MacFee or antivirus and try. Let us know

-giri

[Former Member]

Hi Giri, We dont use MacFee  but in any case our company policy and controls do not allow us to disable it.  If this is a strong possibility we could push the issue but it is a fairly painful process

[Former Member]

Hi,

Try to check the document attribute, whether you create document URL by clicking generate button.

Check out SAPTechnical.COM - Viewing the solution manager documents on ESS or on web by deploying the same as ...

other work arrounds check

and

Please check and update.

Thanks

Jansi

[Former Member]

Hi Giri, I did test today with the all virus scanning software disable and we got the same error as shown in the screen print earlier in this thread.   Basicly there is no error.

[Former Member]

Hi Jansi, I looked  "Viewing the solution manager documents on ESS..." this is what we have been doing.  For the other two links(e.g, SAPGUI patch level) we are higher then this and the problem is not in the lauching the URL but in redering it in the web browser.  Even if you paste the URL to the browser the error happens.  We dont get any error messages, just a blank browser as shown above.

My gut feeling is that its related to an registry issue as the browser does not know it can render a VISIO document.

[Former Member]

Hi,

You need to add the document type in the documentation type tab of the project in solar_project_admin.

please follow here http://help.sap.com/saphelp_sm71_sp01/helpdata/en/c5/1ddf3a7e1dc012e10000000a114084/content.htm

Thanks

Jansi

[Former Member]

Jansi, thanks for the quick reply.  The document is setup in solar_project_admin and works fine as long as you have Visio installed.  It is only when the user does not have Visio installed that it does not open.  In this case (w/o Visio) it should be rendered by Internet explorer.