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Agent Assignment

Hi Guys,

I'm using WS14000109 workflow (N-step SC Spending limit approval). I need to restrict the approvers by the Manager role. I think the task involved here is TS 10008126.

So I tried the following:

1. Assigned the manager role in the WS14000109. Untick the general task. When user click on 'Add Approver' button and assign an employee (without manager role), system route the SC to the employee. When user click on 'Add Approver' button and assign an employee ( with manager role), system route the SC to the employee.

But it should not route to non-manager employee

2. Assigned the Manager role in WS14000109 and TS10008126 both. Now when I add a employee with Manager role, system DOES NOT route to the manager.

3. Assigned the Manager role only in TS10008126 but DON'T assign in WS14000109. Now SC DOES NOT goto the additional approver who has Manager role. Now SC DOES NOT goto the additional approver who does not have Manager role.

Can anybody assist me here.

My Query again: I want when a employee click on the Add Approver button in SC, system should only add those employee who has Manager Role

Thanks

Deb

Former Member
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