Solved: SAP HANA Studio won't load after software installa...

Former Member · ‎12-15-2013

Hi,

I've been trying to follow the End to End Development Example for ABAP with HANA at

However I have now come to a dead-end as my HANA studio won't load after trying to install the required plug-ins for the SAP Gateway Product Accelerator and the UI Development Toolkit for HTML5 (I already had the ABAP Development tools successfully installed). When I installed these from https://tools.hana.ondemand.com/juno I got messages about registry errors and when I tried to exit it just got into a loop repeating the error messages. I eventually had to cancel the application using Task Manager.

Since this error I am unable to load the HANA studio. When I open it it starts to load - I see messages such as Loading Workbench, and I see very fast message mentioning eclipse (which is so fast I can't read it), but then it just closes down.

I have tried:

Uninstalling & re-installing the studio - the re-installation seems to be successful (clean log, no error messages), but no joy

Uninstalling & re-installing the studio and hana client- no joy

Doing a Windows system restore to about one week prior to this installation - no joy

Doing a system restore with uninstall and re-install- no joy

Prior to this I had a working version of the studio with which I could access my HANA on AWS and was able to browse around the abap development objects and the HANA database procedures etc. But the End to End Development Example mentioned that these extra plug-ins were required so I tried installing them.

I am on Windows 7 and the HANA studio and client I was using were Win 64 Rev 68.

Also I had been advised NOT to install my HANA studio in C:\Program Files, so it was installed in a folder C:\SAP\hdbstudio

I am stumped at the moment, so would really appreciate some advice on how to move forward.

Thanks

Andy

JensWeiler · ‎12-16-2013

Hi Andy,

we are jsut trying to reproduce your problem to investigate it. I'll keep you posted.

A workaround if you want to continue fast: Reinstall ADT & SAP HANA Studio and install the ODATA Plugin in a seperated Eclipse Installation

Cheers

Jens

yeushengteo · ‎12-16-2013

Hi,

Did you also try with a lower Studio release like 60 or 64?

Regards.

YS

Former Member · ‎12-16-2013

Hi Andy,

Did you reinstall in the same path ? If 'yes' Could you please check installing to a new folder path.

Best Regards,

Sharada

Former Member · ‎12-17-2013

Hi Sharada,

I did try both re-installing in C:\Program File and C:\SAP and neither of these options worked. I also just tried a brand new folder C:\SAP2 and this didn't work either.

The install is fine, but I still can't open the HANA studio. Still get a couple of messages about Loading Workbench etc and then it immediately exits.

Andy

Former Member · ‎12-17-2013

Hi Yeu Sheng Teo

Thanks for the suggestion. I am a little hesitant to try an earlier version though, as I had already had to try a couple of times before I found a version in which I could successfully install the ABAP development tools. I originally had an earlier version but when I tried to install the ADT I got errors about various Eclipse packages missing. When I used the later version I had no problem installing the ADT.

Andy

JensWeiler · ‎12-16-2013

Hi Andy,

we are jsut trying to reproduce your problem to investigate it. I'll keep you posted.

A workaround if you want to continue fast: Reinstall ADT & SAP HANA Studio and install the ODATA Plugin in a seperated Eclipse Installation

Cheers

Jens

Former Member · ‎12-17-2013

Thanks Jens, would be great if you can reproduce the issue.

Unfortunately your workaround won't work, because I can't even open the HANA studio after my re-install (even though it appears to be a clean install, according to the log). So I don't even get to the point where I can install the ADT in it. So I can't use it, even if I did have a separate copy of Eclipse with the ODATA Plugin installed in it.

In cast it helps, I am attaching the log from the install below. (This time I installed in C:\SAP2\hdbstudio)

Thanks

Andy

12:33:32.734 - INFO: Installing signal handler

12:33:32.734 - INFO: Handler for signal INT

12:33:32.734 - INFO: Handler for signal PIPE

12:33:32.734 - INFO: Handler for signal ABRT

12:33:32.734 - INFO: Handler for signal FPE

12:33:32.734 - INFO: Handler for signal QUIT

12:33:32.734 - INFO: ---------------------------------------------------------

12:33:32.734 - INFO: System Information

12:33:32.734 - INFO: ---------------------------------------------------------

12:33:32.614 - INFO: Operating System: Windows

12:33:32.614 - INFO: Architecture : AMD64

12:33:32.614 - INFO: Version : Windows 7 / Server 2008 R2

12:33:32.614 - INFO: Subversion : Service Pack 1

12:33:32.614 - INFO: Cpu features : sse sse2 cmpxchg16b

12:33:32.614 - INFO: Host Name : ANDYLAPTOP-PC

12:33:32.734 - INFO: ---------------------------------------------------------

12:33:32.734 - INFO: END: System Info

12:33:32.734 - INFO: ---------------------------------------------------------

12:33:32.734 - INFO: Installer Information

12:33:32.734 - INFO: ---------------------------------------------------------

12:33:32.734 - INFO: Running as gui application

12:33:32.734 - INFO: -------------------------------------------------------

12:33:32.734 - INFO: Program Call Information

12:33:32.734 - INFO: -------------------------------------------------------

12:33:32.734 - INFO: Caller program name is hdbsetup

12:33:32.734 - INFO: Command line arguments:

12:33:32.734 - INFO: Current directory: C:\Users\AndyLaptop\Downloads\sap_hana_studio_win64_rev68\SAP_HANA_STUDIO_WIN64

12:33:32.734 - INFO: Installer directory: C:\Users\AndyLaptop\Downloads\sap_hana_studio_win64_rev68\SAP_HANA_STUDIO_WIN64\instruntime

12:33:32.734 - INFO: Pid is 7376

12:33:32.735 - INFO: -------------------------------------------------------

12:33:32.735 - INFO: END: Program Call Information

12:33:32.735 - INFO: -------------------------------------------------------

12:33:32.735 - INFO: Environment Dump

12:33:32.735 - INFO: -------------------------------------------------------

12:33:32.735 - INFO: ALLUSERSPROFILE = C:\ProgramData

12:33:32.735 - INFO: APPDATA = C:\Users\AndyLaptop\AppData\Roaming

12:33:32.735 - INFO: COMMONPROGRAMFILES = C:\Program Files\Common Files

12:33:32.735 - INFO: COMMONPROGRAMFILES(X86) = C:\Program Files (x86)\Common Files

12:33:32.735 - INFO: COMMONPROGRAMW6432 = C:\Program Files\Common Files

12:33:32.735 - INFO: COMPUTERNAME = ANDYLAPTOP-PC

12:33:32.735 - INFO: COMSPEC = C:\Windows\system32\cmd.exe

12:33:32.735 - INFO: DELLCLIENTSYSTEMUPDATEPATH = C:\Program Files (x86)\Dell\ClientSystemUpdate\

12:33:32.735 - INFO: FP_NO_HOST_CHECK = NO

12:33:32.735 - INFO: HOMEDRIVE = C:

12:33:32.735 - INFO: HOMEPATH = \Users\AndyLaptop

12:33:32.735 - INFO: LOCALAPPDATA = C:\Users\AndyLaptop\AppData\Local

12:33:32.735 - INFO: LOGONSERVER = \\ANDYLAPTOP-PC

12:33:32.735 - INFO: NUMBER_OF_PROCESSORS = 4

12:33:32.735 - INFO: OS = Windows_NT

12:33:32.735 - INFO: PATH = C:\Program Files (x86)\Intel\iCLS Client\;C:\Program Files\Intel\iCLS Client\;C:\Program Files;C:\Winnt;C:\Winnt\System32;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Intel\OpenCL SDK\2.0\bin\x86;C:\Program Files (x86)\Intel\Op

12:33:32.735 - INFO: PATHEXT = .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC

12:33:32.735 - INFO: PROCESSOR_ARCHITECTURE = AMD64

12:33:32.735 - INFO: PROCESSOR_IDENTIFIER = Intel64 Family 6 Model 58 Stepping 9, GenuineIntel

12:33:32.735 - INFO: PROCESSOR_LEVEL = 6

12:33:32.735 - INFO: PROCESSOR_REVISION = 3a09

12:33:32.735 - INFO: PROGRAMDATA = C:\ProgramData

12:33:32.735 - INFO: PROGRAMFILES = C:\Program Files

12:33:32.735 - INFO: PROGRAMFILES(X86) = C:\Program Files (x86)

12:33:32.735 - INFO: PROGRAMW6432 = C:\Program Files

12:33:32.735 - INFO: PSMODULEPATH = C:\Windows\system32\WindowsPowerShell\v1.0\Modules\

12:33:32.735 - INFO: PUBLIC = C:\Users\Public

12:33:32.735 - INFO: SECSPECIALMODE = 710916

12:33:32.735 - INFO: SYSTEMDRIVE = C:

12:33:32.735 - INFO: SYSTEMROOT = C:\Windows

12:33:32.735 - INFO: TEMP = C:\Users\ANDYLA~1\AppData\Local\Temp

12:33:32.735 - INFO: TMP = C:\Users\ANDYLA~1\AppData\Local\Temp

12:33:32.735 - INFO: USERDOMAIN = AndyLaptop-PC

12:33:32.735 - INFO: USERNAME = AndyLaptop

12:33:32.735 - INFO: USERPROFILE = C:\Users\AndyLaptop

12:33:32.735 - INFO: WINDIR = C:\Windows

12:33:32.735 - INFO: WINDOWS_TRACING_FLAGS = 3

12:33:32.735 - INFO: WINDOWS_TRACING_LOGFILE = C:\BVTBin\Tests\installpackage\csilogfile.log

12:33:32.735 - INFO: -------------------------------------------------------

12:33:32.735 - INFO: END: Environment Dump

12:33:32.735 - INFO: -------------------------------------------------------

12:33:32.735 - INFO: ---------------------------------------------------------

12:33:32.735 - INFO: END: Installer Information

12:33:32.735 - INFO: ---------------------------------------------------------

12:33:32.736 - INFO: Detecting installation kit

12:33:32.738 - INFO: Using manifest file 'C:\Users\AndyLaptop\Downloads\sap_hana_studio_win64_rev68\SAP_HANA_STUDIO_WIN64\studio\manifest'

12:33:32.870 - INFO: SAP HANA Studio installation kit detected.

12:33:32.870 - INFO: ---------------------------------------------------------

12:33:32.870 - INFO: Looking for installation packages in 'C:\Users\AndyLaptop\Downloads\sap_hana_studio_win64_rev68\SAP_HANA_STUDIO_WIN64\studio'

12:33:32.870 - INFO: ---------------------------------------------------------

12:33:32.871 - INFO: Looking for Microsoft C/C++ runtime redistributable

12:33:32.872 - INFO: Scanning for installed Visual C++ runtimes

12:33:32.875 - INFO: Found Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148

12:33:32.876 - INFO: Found Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219

12:33:32.877 - INFO: Found Microsoft Visual C++ 2005 Redistributable (x64) - 8.0.61000

12:33:32.877 - INFO: Found Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

12:33:32.882 - INFO: Found Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

12:33:32.883 - INFO: Found Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

12:33:32.886 - INFO: Found Microsoft Visual C++ 2005 Redistributable (x64) - 8.0.56336

12:33:32.890 - INFO: Found Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

12:33:32.891 - INFO: Found Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

12:33:32.893 - INFO: Found Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17

12:33:33.424 - INFO: Found Microsoft C/C++ runtime redistributable 'msdev2005SP1_vcredist_x64.exe' (2.0.50727.4053)

12:33:33.424 - INFO: Skipping 'msdev2005SP1_vcredist_x64.exe'

12:33:35.294 - INFO: Found Microsoft C/C++ runtime redistributable 'msdev2010_vcredist_x64.exe' (10.0.30319.01)

12:33:35.294 - INFO: Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 is already installed

12:33:35.303 - INFO: Checking archive CLIENTINST.TGZ

12:33:35.418 - INFO: Name = Client Installer

12:33:35.418 - INFO: Id = clientInstaller

12:33:35.418 - INFO: Version = 1.00.68 Build 0384084-1510

12:33:35.418 - INFO: Make Id = 1288222

12:33:35.418 - INFO: Number of Files = 32

12:33:35.418 - INFO: Size = 20.558 mb

12:33:35.418 - INFO: Description = Client Installer

12:33:35.418 - INFO: Checksum = 4b40fa3546f4df33177aaf19cdbb0143

12:33:35.418 - INFO: Checking archive DIRECTOR.TGZ

12:33:35.420 - INFO: Name = Studio Director

12:33:35.420 - INFO: Id = newdbstudioDirector

12:33:35.420 - INFO: Version = 1.00.68 Build 0384084-1510

12:33:35.420 - INFO: Make Id = 1288195

12:33:35.420 - INFO: Number of Files = 80

12:33:35.420 - INFO: Size = 6.117 mb

12:33:35.420 - INFO: Description = Studio Director

12:33:35.420 - INFO: Checksum = 741a1f049bba070b65a1a15301fe01f5

12:33:35.420 - INFO: ---------------------------------------------------------

12:33:35.420 - INFO: END: Installation Packages start: 12:33:32.870 duration: 00:00:02.549

12:33:35.420 - INFO: ---------------------------------------------------------

12:33:32.741 - INFO: Looking for Java installations

12:33:32.870 - INFO: Found 1.7.0_45 64bit in C:\Program Files\Java\jdk1.7.0_45\bin\ ($PATH)

12:33:35.469 - INFO: Checking configuration of installation (dialog Define Studio Properties)

12:34:09.434 - INFO: ---------------------------------------------------------

12:34:09.434 - INFO: Checking installation...

12:34:09.434 - INFO: ---------------------------------------------------------

12:34:09.434 - INFO: Preparing package "Studio Director"...

12:34:09.434 - INFO: Checking package Studio Director

12:34:09.434 - INFO: Preparing package "Client Installer"...

12:34:09.434 - INFO: Checking package Client Installer

12:34:09.434 - INFO: Checking required and available disk space per file system...

12:34:09.437 - INFO: File System Utilization Summary:

12:34:09.437 - INFO: | Mount Point | Required disk space (KB) | Available disk space (KB) |

12:34:09.437 - INFO: | C:/ | 6476 | 232329140 |

12:34:09.437 - INFO: ...DONE. Enough disk space available.

12:34:55.544 - INFO: Checking for installation files locked by running processes...

12:34:55.544 - INFO: ...DONE. No locked files.

12:34:55.545 - INFO: ---------------------------------------------------------

12:34:55.545 - INFO: END: Installation Check start: 12:34:09.434 duration: 00:00:46.111

12:34:55.545 - INFO: ---------------------------------------------------------

12:35:35.233 - INFO: ---------------------------------------------------------

12:35:35.233 - INFO: Installing SAP HANA Studio to C:\SAP2\hdbstudio...

12:35:35.233 - INFO: ---------------------------------------------------------

12:35:35.243 - INFO: Opening install registry

12:35:35.244 - INFO: Create new InstallRegistry file

12:35:35.250 - INFO: InstallRegistry successfully locked

12:35:35.251 - INFO: Wrote 89 bytes

12:35:35.258 - INFO: InstallRegistry: reserved 4096 kb disk space

12:35:35.280 - INFO: Installing package 'Studio Director' ...

12:35:35.280 - INFO: Set package invalid

12:35:35.281 - INFO: Writing registry

12:35:35.281 - INFO: Wrote 18572 bytes

12:35:35.282 - INFO: Extracting into directory C:\SAP2\hdbstudio

12:35:35.282 - INFO: Extracting director/artifacts.xml

12:35:35.297 - INFO: file info: mode = 0444, size = 12664 bytes

12:35:35.297 - INFO: Extracting director/configuration/config.ini

12:35:35.316 - INFO: file info: mode = 0444, size = 641 bytes

12:35:35.316 - INFO: Extracting director/configuration/org.eclipse.equinox.simpleconfigurator/bundles.info

12:35:35.332 - INFO: file info: mode = 0444, size = 6599 bytes

12:35:35.332 - INFO: Extracting director/eclipse.exe

12:35:35.353 - INFO: file info: mode = 0444, size = 312320 bytes

12:35:35.353 - INFO: Extracting director/eclipse.ini

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12:35:35.401 - INFO: file info: mode = 0444, size = 977 bytes

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12:35:35.420 - INFO: file info: mode = 0664, size = 123496 bytes

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12:35:35.438 - INFO: file info: mode = 0444, size = 11007 bytes

12:35:35.438 - INFO: Extracting director/p2/org.eclipse.equinox.p2.engine/.settings/org.eclipse.equinox.p2.metadata.repository.prefs

12:35:35.452 - INFO: file info: mode = 0444, size = 3263 bytes

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12:35:35.468 - INFO: file info: mode = 0664, size = 75 bytes

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12:35:39.320 - INFO: Running Equinox P2 Director...

12:35:39.320 - INFO: Starting external program C:\SAP2\hdbstudio\director\eclipse.exe

12:35:39.320 - INFO: Command line is: C:\SAP2\hdbstudio\director\eclipse.exe -application org.eclipse.equinox.p2.director -profile hdbstudio -destination file:C:\SAP2\hdbstudio -vm "C:\Program Files\Java\jdk1.7.0_45\bin\\javaw.exe" -installIU com.sap.ndb.studio.product,com.sap.ndb.studio.lcm.feature.feature.group -repository file:C:\Users\AndyLaptop\Downloads\sap_hana_studio_win64_rev68\SAP_HANA_STUDIO_WIN64\studio\repository -profileProperties org.eclipse.update.install.features=true -bundlepool C

12:35:42.529 - INFO: Output line 1: Installing com.sap.ndb.studio.product 1.0.68.201310151624.

12:35:42.529 - INFO: Output line 2: Installing com.sap.ndb.studio.lcm.feature.feature.group 1.0.68.201310151624.

12:36:33.532 - INFO: Output line 3: Operation completed in 52285 ms.

12:36:34.512 - INFO: Program terminated with exit code 0

12:36:34.514 - INFO: Option added to file 'C:\SAP2\hdbstudio\hdbstudio.ini': -vm C:\Program Files\Java\jdk1.7.0_45\bin\\javaw.exe

12:36:34.534 - INFO: File 'C:\SAP2\hdbstudio\hdbstudio.ini' updated

12:36:34.620 - INFO: ---------------------------------------------------------

12:36:34.620 - INFO: END: Installing SAP HANA Studio start: 12:35:35.233 duration: 00:00:59.387

12:36:34.620 - INFO: ---------------------------------------------------------

Former Member · ‎12-19-2013

Hi Andy,

It could be a workspace issue or parameter issue in hdbstudio.ini file :

Could you please check the following:

Studio.ini issue

goto HANA Studio installation location-> edit hdbstudio.ini file.Set parameter

-Xmx1024m to -Xmx512m

Try opening HANA Studio if it still doesn't opens, change second parameter:

-XX:MaxPermSize=1024m to -XX:MaxPermSize=512m

Workspace issue

If studio is installed in folder C:\Studio_SP6\

Create a directory C:\My_workspace

To launch HANA studio give C:\Studio_SP6\hdbstudio.exe -data "C:\My_workspace"

Best Regards,

Sharada

Please refer below link for additional details:

http://scn.sap.com/community/hana-in-memory/blog/2013/07/16/hana-studio-launching-issue-all-errors-a...

Former Member · ‎12-19-2013

Thanks so much Sharada! It was the Workspace issue. I have now updated my shortcut to the studio including -data "C"\My_workspace" and it works!! The studio finally launches successfully.

Now, I need to go back and re-install the ABAP Development tools etc. Not sure if I am brave enough to try it again! But at least I now know how to get the studio running again if I hit the same issue.

Much appreciated.

Andy

Former Member · ‎01-21-2014

I had the same error, but on my SAP HANA Studio for Mac OS. I tried a lot of actions, but you can try these steps:

1 - Try to open https://tools.hana.ondemand.com/juno or https://tools.hana.ondemanda.com/kepler

If you have access and it's working you need to download the certificate that's your browser is using

2 - Copy the certificate;

3 - Close your Eclipse (or SAP HANA Studio);

4 - Find your %JAVA_HOME%/lib/security/cacerts. This path it's responsible to store your credentials

5 - Import your certificate to your cacerts directory

sudo keytool -import -noprompt -trustcacerts -alias "avast! trusted CA" -file "/Library/Java/Home/lib/security/*.hana.ondemand.com.cer" -keystore "/Library/Java/Home//lib/security/cacerts" -storepass "changeit"

Rgds

Former Member · ‎04-01-2014

Boa Tarde Diogo,

Voce pode me dizer como consigo o Hana Studio for MacOS ??? vc teria como disponibilizar para download ou me ajudar a encontra-lo ???

Obrigado

jasmin_gruschke · ‎04-04-2014

Hi Rodrigo,
not speaking Portuguese fluently . Could you please repeat your question in English?
Thanks,

Jasmin

former_member186363 · ‎04-04-2014

Hi Ridrigo,

Currently, no version of HANA Studio for MacOS is available on SCN.

If tomorrow SAP decides to release a new developer edition of HANA Studio for MacOS then it will be available at SAP | HANA Developer Edition. To get more information about the same you can refer to

Regards,

Anuj Kumar

SAP HANA Studio won't load after software installation failure

Workspace issue