Message information in Incident is showing as development system

[former_member675760]

Hi Experts,

The mail content of the identified support team is showing System Type as "Development system".

The Incident has been created from Production System only.

Also in SAP collaboration area, the system type is getting updated as "Development System".

Please help to identify the reason for this.

Thanks & Best Regards,

Kiran Sathyan

[prakhar_saxena]

Hi Kiran,

Have you maintained that client as production in SCC4 of managed system like ECC or R/3

when you post the message from satellite via help it capture it automatically these settings.

hope this resolves

Regards

Prakhar

[former_member675760]

Hi Prakhar,

The client role is production only in Managed System's SCC4.

However in the message created, the system type is showing as "Development System".

Thanks & Best Rgds,

Kiran Sathyan.

[prakhar_saxena]

Hi Kiran,

it seems some issue with jobs

have you checked below note

894279 - Background processing in SAP Solution Manager

Also, did you resolved the issues mentioned above by Lluis and lmdb is sync properly

Regards

Prakhar

[Lluis]

Hello Kiran, It can be due to different reasons:

The information on "SAP Collaboration area" is from SAP Marketplace, have you downloaded that system from SAP marketplace ? if yes, got to service.sap.com -> system data and check if the system is flagged as productive system.

Other reasons come from SMSY -> logical component, where you can assign a system rol to the logical component, check if the rol of that system in the logical component is productive/live.

regards,

Luis

[former_member675760]

Hi,

Anybody has come across this?

Please suggest..

Thanks & Best Regards,

Kiran Sathyan.

[former_member204161]

Hi Kiran ,

Please check the corresponding system's entry in SMSY/LMDB for the role mentioned for the system .

Regards,

Shaswat