on 12-10-2013 1:06 PM
Dear All,
I would like some help getting some configuration/set up documentation for Service Desk on Solman 7.1. Is it called still Service Desk on Solman 7.1 or has it changed name?
Where can I find it?
Any help would be apreciated.
Regards
Nicole
Hello Nicole,
please have a look at the following document "Incident management overview"
https://websmp101.sap-ag.de/~sapidb/011000358700000934882011E
I hope this helps,
Regards,
Javier
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Hi Nicole,
Please check the below link for ITSM configuration guide
https://websmp101.sap-ag.de/~sapidb/011000358700000514762011E.PDF
Rg,
Karthik
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Hello Nicole,
Check for install and config guides. https://websmp104.sap-ag.de/~sapidb/011000358700000514762011E.PDF also check https://service.sap.com/rkt-solman.
Other source is wiki page ITSM Wiki - IT Service Management and ChaRM Wiki Homepage - SAP IT Service Management on SAP Solutio...
BR,
K.
Message was edited by: Kamil Kubrak
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