Service Desk is showing up on the IMG

[nelson_chamba2]

Hi all,

I´m facing problems on the IM Configuration, step of Creating a Service Product. I can´t see the Application Incident Management (Service Desk) on my menu (screenshot) so I can´t Create Basis Hiearchy for Service Product.

Can someone tell me what is the reason of missing this option?

NOTE:

Solution Manager 7.1 SP08, on windows 2008 R2 Enterprise Edition with MS SQL 2008 R2 Enterprise.

Best regards,

Nelson Chamba

[Former Member · Accepted solution]

Hi Neslon,

Please search for IT Management:

BR,

K.

[nelson_chamba2 · Accepted solution]

Dear Kamil,

Yes I got the Dapa Profile but the option I´m looking for it´s not there, CREATE BASIS HIEARCHY for SERVICE PRODUCT which is one of the IM Configuration.

Best regards,

Nelson Chamba

[Former Member · Accepted solution]

Hello Nelson,

COMPR01 tcode to define service product more details at WIKI page http://wiki.scn.sap.com/wiki/display/SAPITSM/SLA+Management

Could you elaborate this CREATE BASIS HIEARCHY ?

Do you mean multilevel categorization schema ?

BR,

K.

[nelson_chamba2 · Accepted solution]

Dear Kamil,

Thank you for the feedback, first i don´t have the compro01 transaction on my solman. Second what i´m doing and goal is to configure SAP Incident Management for VAR and I´m using the Application Incident Management - Configuration and Upgrade Guide so i really don´t know if i can skip this step or not that´s why i posted here because following the doc i couldn´t find the options to CREATE BASIS HIEARCHY.

I have 5 clients that i need to connect to my solman Incident Management.

Best regards,

Nelson Chamba\

[Former Member · Accepted solution]

Hi Nelson,

For VAR configuration check this document https://websmp109.sap-ag.de/~sapidb/011000358700001075532012E.PDF

More docs you cnat find as showned

You probably mean 'basic product hierarchy' you can find it at 65 page.

BR,

K.

Message was edited by: Kamil Kubrak

[nelson_chamba2 · Accepted solution]

Dear Kamil,

many thanks for the link, for sure i´ll find everything i need on this book.

Best regards,

Nelson Chamba\

[former_member45419]

And also this link

Regards

Nayeem

[former_member45419]

Hi Nelson,

pls refer below link

http://scn.sap.com/thread/1600520

http://scn.sap.com/thread/1866374

http://scn.sap.com/thread/1600520

http://scn.sap.com/community/it-management/alm/solution-manager/blog?start=15

Regards

Nayeem

[nelson_chamba2]

Hi Khaja,

All your links are taking me to the SLA configurations which is not my actual goal or I don´t see a direct relationship between these two, SLA is part of the IM but first i need configure it right?

Best regards,

Nelson Chamba\