SRM7 Standard Shopping Cart Workflow - Remove/Edit link from email task TS10407929

[Former Member]

Hi Experts,

We are using the standard SRM 7 workflow template WS14000133 for Shopping Carts.

When a Shopping Cart is rejected, the initiator is notified in an email using standard task TS10407929.

If you open this task in PFTC_DIS transaction, it is observed that the last line of this email ends

after the Requester name.

But in the email that is sent to the initiator, we have the below two lines added as well at the end of this mail.

' You can view the document directly. Choose the following link:

Login' (note this is a URL/hyperlink)

When the user opens this link, it lands into error stating 'The user menu is empty'.

We want to know from where is this link added to this email. Can we edit/remove this link from this email.

Where do we need to make this change to achieve this functionality.

Thanks in advance!

Ali

[Former Member]

Hello Ali,

Did you solve this problem?

We are facing the same issue and I'm finding it difficult to find where the 'login' link is being added to the email.

Any suggestions?

Thanks

John

[Former Member]

Hi Ali and John,

If the hyperlink is in the body of the email... then you change/remove the hyperlink in the transaction code "SO10".

Parameters:

          Text Name: "If you know enter the text name of the email"

          Text ID: ST (standard text)

          Language: EN (English) --- If your email is in english language

and then select the appropriate email and click the "Change" option and change the body of the email....

[Former Member]

Hi Ali,

I am not sure but that login link in the offline email is standard and comes from the prog "/sapsrm/offlineapprovalsend". You can see in it and check if it can be deactivated.

Also check the user roles and the user is assigned into Org structure correctly.

Best Regards,

Anil