iPad Agentry encounter error when connecting Work Manager

[Former Member]

Hi,

I encountered the below error on iPad Agentry Client during connecting the Work Manager.

Requesting Public Key form Server

SSL_CHAIN_INVALID (*actually localized words)
Communication error(14)

- iPad: Syclo Agentry Ver. 6.1.3.10212 Nov 22 2013

- Server: Agentry Server (Work Manager) Ver. 5.3.0.0

Is there a person who meet the same issue.

Give me some clue to resolve.

Thanks

[Former Member · Accepted solution]

Did you upgrade your Work Manager to run on SMP 2.3? or is still on Agentry 6.0?

If you are running the Work Manager on Agentry 6.0 you want to use the 6.0.36 clients on the Appstore not the 6.1.

[Former Member · Accepted solution]

Hi Steve,

Thank you for your reply

Did you upgrade your Work Manager to run on SMP 2.3? or is still or is still on Agentry 6.0? 

I don't understand this mean clearly and let me ask.

What you mentioned above is whether server side or client side ?

Regarding agentry server,

We just only installed it by installer "SAPWM_5300_Server_X64.exe"

Regarding client side,

My iPad app version is below which is part of App Store on iPad

Several weeks ago iPad Agentry works fine though.

I might updated this app unconsciously.

Do you think this makes trouble of this ?

Thanks

[Former Member · Accepted solution]

The Out of box Work Manager 5.3, is built on Agentry 6.0.  unless you upgraded your Application to run on SMP 2.3, you will want to use the Agentry 6.0 ios client.  If you are running SMP 2.3 they you want to use the Agentry 6.1 client.

[Former Member · Accepted solution]

Hi Steve,

Thank you so much for you kind reply.

I understand why I encountered the problem.

So to solve the problem I will try to install and set up SMP 2.3 environment.

Thanks and Regards

[bill_froelich]

See my response to your other thread and let us know if that solves the problem.

--Bill

[bill_froelich]

Thanks to Arunachalam Ponnurangam for posting the link to the certificates in another thread.  Here is the link just in case.

SAP Mobile Platform 2.3 SP03 > Security 2.3 SP03

http://infocenter.sybase.com/help/index.jsp?topic=/com.sybase.infocenter.dc01930.0233/doc/html/smc13...

--Bill

Message was edited by: Steve Streeter

[bill_froelich]

The SSL_CHAIN_INVALID error indicates that the certificate that the Agentry Server is presenting back to the client could not be validated.  With SMP 2.3 (Agentry 6.1.3) you need to generate a certificate for your Agentry server and install the associated portion on the iPad so it can validate what the server presents when connecting.

This will apply to all clients not just iPad moving forward on SMP 2.3 (and SMP3).  Starting with Agentry 6.0.38 this will be an optional configuration you can implement through a branded iOS client as well.

--Bill

[tahir_z]

Hello,

I got faced same issue, the problem was the communication. Be sure that you are in same network with syclo server and can access it from ipad.

Regards

Tahir

[Former Member]

Hi Tahir,

Thank you for your reply.

We checked our network and there is no problem about network communication.

Maybe cause of this is other.

Thanks