Equipment number on service orders

[Former Member]

Hi Forum

We are using serialized equipments and charge customers for services that may have been carried out for these equipments. We do not use the Customer Service Module. If we use sales orders for these charges ( since we may also be sending spares to the customer ), the Extras -> Tech Objects screen does not allow adding an equipment number like it allows on credit memo documents / contracts. We would like to identify the equipment for which the service has been carried out.

Is there a way to do this ? Also, when such a service is carried out, is there a way to update this document in the equipment history ?

Appreciate your valuable inputs

Regards

Rohit Zalani

[former_member186385]

Hi,

1. Create and maintain Serial Number profile in the Material Master under Sales Plant /General View

2. While creating the sales order, in the same path Extras--->Technical Objects enter the serial Number

3.  In the serial Number profile OIS2, under the Procedure SDAU, maintain Equipment creation as 02

4. Once you save sales order with respective serial number, system will create an Equipment in background

5. Once Equipment is available, you can have a history with all subsequent documents

Hope it is clear

regards,

santosh