Log Viewer Issue, Create CSS Ticket.

[Former Member]

Hi NW Experts,

I am facing the too Many problems in our SRM Portal.

We have : EHP2 FOR SAP SRM 7.0

OS : Windows Server 2008 R2

DB : DB2 10.01.0002

When I reach to Troubleshooting -> logs and traces -> Log viewer in nwa

It gives me the following error.

Connection refused this error gives only when I login with user : j2ee_adm_(instance name)

But when I login with another user it shows me following error..

I have checked the roles and profiles of both users, but they are same.

But my main problem is Log Viewer is not working,

So To resolve this I reach to http://<host name>:5<port number>13

But it gives me an following error.

Host Agent is running on server.

I have also checked the note 1593532 - Logviewer in NWA doesnt work

But when I enter the command (sapcontrol -nr <inst_no> -function ListLogFiles > LF.txt) from <sid>adm as well as from administrator user still it gives the following output in LF file....

05.12.2013 11:39:34

ListLogFiles

FAIL: HTTP error, HTTP/1.1 401 Unauthorized

Default Profile parameter is set to paservice/protectedwebmethods = DEFAULT instead of SDEFAULT.

Please Let me know solution.

Thank you in advance for your support.

[Former Member]

Dear Roman N and Christian Schwarzenberger,

Thanks for your quick response.

I have checked the "saphostexec process" because of SAP MC prompt me to check its running or not?

The MC Version is as follows.

Yes I have set the "service/protectedwebmethods = DEFAULT", It was my typing mistake in the post.

Output of the command "sapcontrol -nr 23 -debug -function ListLogFiles > LF.txt" as follows.

05.12.2013 23:21:55

ListLogFiles

FAIL: HTTP error, HTTP/1.1 401 Unauthorized

As per the note 1153713 - Problems with SAP Management Console (Java), I think, I have to upgrade the SAP Management Console (SAP MC) to 720 Patch 516.

[Former Member]

Hi,

Can you used the below commnad.

sapcontrol -nr 23 -user sidadm password -debug -function ListLogFiles > LF.txt

instead of this

sapcontrol -nr 23 -debug -function ListLogFiles > LF.txt

I think you are getting the error as you have not given the user id and the password.

Can also check this related to the sapcontrol.

1563660 - sapcontrol, <sid>adm authorization issues (SUM)

For the main error can you please past the full message that you are getting in the NWA in logviewer.

Thanks

Rishi Abrol

[christian_schwarzenberger]

Hello Swapnil,

You have different problems here with different root causes. You have to separate between the SAPMC / SAP Host Agent problems ("create control interface failed") and the ListLogFile problem.

ListLogFile is done by the sapstartsrv service of the correcponding instance. In your case instance 23. As the people here have already written, you should add user and password to the sapcontrol call: sapcontrol -nr 23 -user <sidadm> <password> -function ListLogFiles

If this is not working it may be worth to open a csn ticket.

Concerning the SAPMC problem: Your screenshot states, that on the host "keonsrm", the SAP Host Agent is not installed or not running. Please login to this host as root or Administrator user and check if the Host Agent is working properly:

Unix: /usr/sap/hostctrl/exe/saphostexec -status

Windows: C:\Program Files\SAP\hostctrl/exe/saphostexec -status

If the Host Agent is not running, please restart it:

saphostexec -restart

Please also check the Host Agent version.

saphostexec -version

If the Host Agent too old please make an update.

See Note 1031096 (http://service.sap.com/sap/support/notes/1031096)

The current version is 172. You should at least use version 136 to ensure SAPMC and Host Agent are working properly together.

(The SAPMC is getting a lot of OS Information from the Host Agent via WebService calls)

Best Regards,

Christian

[Former Member]

Dear All,

I have resolved the Log Viewer issue by following commands.

sapcontrol -nr 23 -user sidadm password -debug -function ListLogFiles > LF.txt

sapcontrol -nr 23 -user sidadm password -function RestartService

And it works.

Thanks to Rishi Abrol.

[Former Member]

Dear Christian Schwarzenberger,

About the SAPMC issue I will update and get back to you.

Many Thanks.

[christian_schwarzenberger]

First: SAPMC

You should upgrade to the latest sapmc. Since Java 1.7 update 45 you need also a new SAPMC.

See note 1153713 (http://service.sap.com/sap/support/notes/1153713)  for more information.

Second: Your protectedwebmethods parameter looks weird:

paservice/protectedwebmethods should be

service/protectedwebmethods

Please see note 927637 (http://service.sap.com/sap/support/notes/927637) for more information about authentication in sapstartsrv.

Best Regards,

Christian

[Former Member]

Why you check saphostexec process?

For SAP MC: what java version are you using?

For sapcontrol: perform the same command with additional -debug option and attach output to message.