on 12-03-2013 10:15 AM
Dear All,
I can create the access request and also can submit but when it comes to approval the request doesn't come in GRC Work inbox of the approver.
I can search the request and shows me pending with the approvers ID but the approver cant see in his work inbox to approve the request.
Any steps missed can anyone suggest...???
Regards,
Abhisshek
Hi Abhishek,
Please follow this attachment, this will help you with any steps missing and once you are done it will solve your issue.
http://scn.sap.com/docs/DOC-1595
its a standard post installation document provided by SAP, do the configuration from page 26 till end. It will provide all the required configuration steps. Let me know if any queries.
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Dear Maltesh,
This document was really help full. I had same issue as page 35 This is resolved now after performing those steps.
Only thing is my email notification for Approval and Rejection is not going. Also the email notification which is working now doesn't show the status of the request link.
Regards,
Abhisshek
Hi Abhisshek,
You mean to say your email notifications doesnt work at all? If your workflows are already working fine then at 5th stage during WF configuration in maintain stages you need to set the notification at each stage, check if this is done? and also at the 1st stage of WF configuration you must set notification for requester/user & current approver.Let me know if this helps or you need more info.
Thanks
Maltesh Jangwad
Dear Maltesh,
My email notification works but the link which supposed to go for approval/ rejection and request status doesn't go in email.
At the 5th stage I maintained the notification at each stage please check the screenshot.
Also at the 1st stage of workflow configuration I have set notification for requestor /user and current approver please check the screen below.
I also have maintained stage definition as approve and Reject by email.
but still the link for status or approval doesn't go.
I get the following in my email.
Regards,
Abhisshek
hello,
notification to approver maintained at stage level..
go to stage .. select notification..
for email approver select NEW work ITEM APP
select notification type, then current approvers.
then you will get notifications sometimes it comes just complete URL ,instead you want just link to click you can follow this note.1668735
Regards,
Prasant
Dear Prasant,
I selected the New work Item and below shown setting and now the approver is getting a reminder for work inbox approval checking.
But I really never understand the Note 1668735 Could you please send me the steps involved here from the start to end. I thing I am missing something.
Thanks a lot for your time.
Regards,
Abhisshek
Dear Prasant,
I thing I am missing this NEW Work ITEM_APP in my GRC AC 10 please check this is what I have.
This one I already selected but no link is going after activating this one there is just notification that
Dear Approver,
There are new workitem(s) in your work inbox . Please perform the necessary actions.
Kind regards,
Access Control Administrator
REgards,
Abhisshek
Thanks your post helped us resolve the exact same problem.
The link you shared is for a version of the post-installation document that is later than the version on the documentation page. It would be good if a moderator could update the link. I had downloaded version 1.0 which is accessed via the current link http://scn.sap.com/docs/DOC-1560, whereas your link http://scn.sap.com/docs/DOC-1595 is for version 1.4 whic has a lot more content.
Thanks again,
Andy
2618928 - Configuration check when workflow is not triggering, not reaching approvers, or not reaching user Work Inbox
Use this SAP Note to solve this particular problem.
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Hi Abhishek,
You need to check the correct status by running Tcode: GRFNMW_DBGMONITOR_WD in GRC System, here it will clearly tell you which stage actually the issue is for this request.
You need to check if the BRFPLUS rules are correctly configured for initiator and agent rules, and notifications are set, also check if line manager in request raised is same as approver you are looking at.
Thanks
Maltesh J
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Hello Abhissek,
For - Modify Task Settings - at the approver stage of MSMP Workflow, maintain checked on the following:
1. Approve by Email
2. Reject by Email
Regards,
Suvonkar
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Hi,
Can you please check if the approver has been maintained as Role Owner in Access Control owners table, and he is maintained as approver for that role also?
Kindly check all once.
regards
Pavithra
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Dear Prasant,
Please check attached screenshot I can search the request and also approver shows in the audit log but in approver work inbox its empty. There are only Zero request for approval, and Decision pending.
Workitems |
Pavithra : There is no role owner for that role I am assigning and also Access owner is for mitigation controller and Firefighter id controller.
I found that in SPRO Governance, Risk and Compliance > General Settings > Workflow > Perform Task-Specific Customizing
There are some event linkage are missing for activation Could that be a reason??? eg.. TS76307966 and WS76300080 These are missing..
Can anyone suggest how to found these do I need to raise SAP OSS or some business sets needs to be activated??
Regards,
Abhisshek
can u attach nwbc inbox screenshot?
of the approver.
REgards,
Prasant
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Hi Abhishek,
Please check whether that approver has been maintained in Access Control Owners table as a Role Owner.
thanks!
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Check if you have missed any steps mentioned in similiar thread on this.
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