SLA Management based on Multilevel Categorization

[Former Member]

Hi Experts,

I would like to ask if it is possible to set the SLA management based on multilevel categorization and not on priority.

Thank you in advance!

Regards,

Sherwin

[prakhar_saxena]

Hi Sherwin,

Kindly check the below guide

http://www.service.sap.com/~sapidb/011000358700000789962012E

Hope this resolves ur issue

Regards

Prakhar

[Former Member]

Hi Prakhar,

Yes, this document answered my question.

Thank you.

Regards,

Sherwin

[prakhar_saxena]

HI Sherwin,

happy to help

You can close the thread now as your query is resolved

Regards

Prakhar