Quick link to Portal - System Administration?

[Former Member]

Hello,

For some reason that I haven't figured out, I can't login to the portal system. To try to fix it, I need to go to System Administration System Configuration . But as I can't login to the portal throught http://hostname:port/irj, I need a direct access to that menu. Is there a shortcut that I can use or a direct method to manage System Landscape information?

Thank you!

Maria Sahukar

[Former Member · Accepted solution]

Hi,

Can you please explain that what is the issue.

What is the error when you try the below url.

But as I can't login to the portal throughthttp://hostname:port/irj

If you cant login to the portal due to some error how can you proceed further.

If you can tell the exact error that you get on the irj/portal page i can try to help you.

Thanks

Rishi abrol

[Former Member · Accepted solution]

Hello Rishi,

Thank you for your reply.

This is the message I get:

Cannot process an HTTP request to servlet [gateway] in [irj] web application.
[EXCEPTION]
java.lang.AbstractMethodError: Class "com.sap.portal.navigation.AliasService" does not implement the requested method "containWebXmlAliases()Z" inherited from interface "com.sap.portal.navigation.IAliasHelper"
at com.sap.portal.navigation.Gateway.service(Gateway.java:65)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103)
at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:432)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)
at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)
at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)
at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)

I am however able to login to: irj/servlet/prt/portal/prtroot/com.sap.portal.navigation.portallauncher.default

Please let me know if I can provide any more information and thank you for your help in advance.

Maria

[Reagan · Accepted solution]

Hello

Check whether this SAP note is valid for this issue.

1840877 - 500 Internal Server Error while accessing /irj/portal

Regards

RB

[Former Member · Accepted solution]

Hi,

Please check the below note 1840877 - 500 Internal Server Error while accessing /irj/portal

as this is the only note that i could find relate to com.sap.portal.navigation.AliasService that is failing in your system.

Thanks

RishI abrol

[Former Member]

Thank you Reagan and Rishi, I'm applying patches right now. I hope your suggestion fixes the problem. I'll update the message as soon as I'm done.