SAP GUI 7.30 not working

[vikrant_mohite]

Hi,

I have SAP GUI 7.30 Patch Level 5 installed in my local system.

When I tried to open SAP Logon Pad nothing is happening.

I have environment variable set to correct location.

Please let me know the additional settings I need to do.

Thanks,

Vikrant.

[Zecher]

Vikrant -

I noticed you said that on the same machine 7.10 works.  I assume originally you had 7.10 and then removed it and installed 7.30.  Are you removing 7.30 and re-installing 7.10?  If so, please try this.

I have run into issues similar and it was because there were files and items still remaining from a previous install.  The uninstalling was leaving many entries behind in the registry and on the machine. (sometimes up to 100+ in the registry)  To work around this, I would install a free utility called CCleaner.  (https://www.piriform.com/ccleaner)

Once you have removed the SAP GUI from Add/Remove programs, navigate to C:\Program Files or (Program Files x86) and delete the SAP folder.  Then I would run this utility and have it "Scan for issues".  It will show you all the items which are invalid and/or no longer used.  You can select all or just pick out any that are SAP related.  It will ask if you want a backup 1st.  Then once the items are cleaned up, reinstall the 7.30 version.  I have had about a 99% sucess rate using this method over many "odd" GUI errors which could not be determined by other means.

Regards,

Zecher

[vikrant_mohite]

Hi Zecher,

Followed the procedure you explained.

But that too didn't work.

Thanks,

Vikrant.

[vikrant_mohite]

As an additional information to all of you it is working perfectly online and offline with 7.10

Thanks

Vikrant.

[bonnie_mu]

Hi Vikrant,

When you start SAP logon pad offline, if system entries which you set in saplogon.ini file can be showed ?

Please record SAP Logon Traces see if there's any error information.

Please set the trace level to the highest.

GUI -> Options -> Traces -> SAP Logon Trcaes

Best Regards,

Bonnie

[vikrant_mohite]

Hi Bonnie

I can see entries in SAP Logon pad when I open sap logon pad offline.

Find below the error trace.

********************************************************************************

****************************  SAP AG, Trace File  ******************************

** Main trace mode: Error, Warning, Developer Notes and additional data

** Program: C:\Program Files (x86)\SAP\FrontEnd\SAPgui\saplogon.exe

********************************************************************************

***ERROR***:

Error in SlgDataManInit: Exception occurs

Thanks,

Vikrant.

[bonnie_mu]

Hello Vikrant,

Do you also configure the server configuration files in your SAP GUI?

If yes, you can remove it and have a test again.

More inforamtion about server configuration files, see below notes:
1426178 - SAP Logon (Pad): create/distribute server configuration file
1550305 - Logon Control: Server configuration file via HTTP

For Local configuration files, there should be saplogon.ini and saplogontree.xml under the common folder, you can check them.

If above still can't help, try upgrade to the latest GUI 7.30 patch 7.

Best Regards,
Bonnie

[Former Member]

Hello,

or follow -1 strategy and upgrade to second latest GUI 7.30 patch - i.e. patch 6, hotfix 2.

Patch 7 is very recent...just to be sure there are no issues in this patch.

Regards,

George

[bonnie_mu]

Hello Vikrant,

Where the saplogon.ini file stored? Is it in network disk?
Please provide the screenshot of your GUI -> Options -> SAP Logon Options -> Local Configuration Files

Best Regards,
Bonnie

[vikrant_mohite]

saplogon.ini file is in local disk (i.e. in local system)

I have checked the ini file in the given location and it exist there.

Thanks,

Vikrant

[Sriram2009]

Hi

Kindly follow step

In the SAPGUI option select the security - "Security settings" by default the status is "customized"  you can disabled the setting  as mention below screen shot reference and then try once again with command prompt " start Sapgui (IP address of the SAP host) (Instance number)

Regards

Sriram

[vikrant_mohite]

Hi Sriram,

Tried this too. Still same issue.

But on same machine if I try with SAP GUI 7.10 it works perfectly fine.

Thanks,

Vikrant.

[Former Member]

Have you disbaled the Server configuration files? I guess there is something given in it and due to the internet connection the server configuration fails to load.

Please check.

[vikrant_mohite]

Hi Jann,

Could you please let me know how I can disable them ?

Thanks,

Vikrant.

[Former Member]

Please check whether there is something in the yellow fields or not:

[vikrant_mohite]

I can't see anything there.

Thanks,

Vikrant.

[Former Member]

Can you please list the environment variable? Want to know where it points to...

[vikrant_mohite]

Variable Name      :   saplogon_ini_file

Variable Value      :     C:\Users\mohitvik\AppData\Roaming\SAP\Common\saplogon.ini

Thanks,

Vikrant.

[Former Member]

Seems to be OK, because it points to a local path...

[Former Member]

Hello, i would strongly recommend to install latest SAP GUI 730, i.e. patch 6 hotfix 2.

Regards,

George

[former_member192421]

Hi Vikrant,

It seems OS Firewall or antivirus is blocking the usage of application.

Could you please check and let us know?

Regards,

Rajkumar

[vikrant_mohite]

Hi,

I did the changes in firewall settings. Still same problem.

Thanks,

Vikrant

[Sriram2009]

Hi

Just open the command prompt type the follow command " start Sapgui (Host name) (Instance Number)" press enter, weather Sapgui opening or its give any error message?

Regards

Sriram

[vikrant_mohite]

Hi Sriram,

Tried this too. But same case

No results. Nothing happens.

Thanks,

Vikrant.

[Sriram2009]

Hi

In that case you may require to download the latest installation media from SAP Site and than do the fresh reinstallation of SAPGUI 7.30

Regards

Sriram

[Former Member]

As said, check your firewall and antivirus logs about blocking software. Also check presence of executables. Sometimes, executables can be moved by antivirus to another location.

[vikrant_mohite]

I have downloaded the latest one.
But still no use. Have checked the location of saplogon.exe

It is at correct location C:\Program Files (x86)\SAP\FrontEnd\SAPgui

Have allowed to execute saplogon.exe in windows firewall.

Just weird that it works offline but stops working when using online.

I have Win7 64 bit. I hope this might help me to get it solved.

Thanks

Vikrant.

[Sriram2009]

Hi

1. Kindly refer the Microsoft Video link how to enable/disable the firewall settings in windows 7 OS

http://windows.microsoft.com/en-in/windows/turn-windows-firewall-on-off#turn-windows-firewall-on-off...

2. From the client you can able to ping the SAP host? ( command prompt type the command "Ping (SAP host name))

Regards

Sriram

[Former Member]

> Just weird that it works offline but stops working when using online

What does this mean?

[vikrant_mohite]

Did the changes but still same issue.

Some issue with OS only I guess but not sure what it is.

Thanks,

Vikrant

[vikrant_mohite]

Whenever I'm connected to internet it is not working but whenever I disconnect system from internet it works fine.

I hope that answers your question.

Thanks,

Vikrant.

[vikrant_mohite]

saplogon.exe is allowed in Antivirus firewall too.

Thanks,

Vikrant.

[Former Member]

Please provide more info about "connected to internet" and "disconnect system from internet".

[vikrant_mohite]

I'm not sure what you are expecting me to provide.

Whenever I have my local system connected to internet SAP Logon pad stop working.

But as soon as I disconnect my local system from internet it works absolutely fine.

I hope that clears your doubt.

Thanks,

Vikrant

[vikrant_mohite]

Hello All,

I'm facing new problem now.

SAP Logon pad is working fine when I'm not connected to internet but failing to open whenever I have internet connection active.

Please let me know how I can resolve this.

Thanks,

Vikrant.

[Sriram2009]

could you tell us any error msg?

[vikrant_mohite]

There is no error message. It is not opening at all whenever I'm connected to internet.

Thanks,

Vikrant.

[Sriram2009]

Hi

Just press "Restore Default" as mention in screen reference and check the SAP logon

Regards

Ram

[vikrant_mohite]

No difference.

Vikrant

[bonnie_mu]

Hello Vikrant,

Do you mean if you run saplogon.exe, there's nothing happens?
Is there any saplogon process still running your task manager?

Please check your saplogon.ini file as note 99435.
Where you stored your GUI configuration files? Please check note 1409494.

Best Regards,
Bonnie

[vikrant_mohite]

Do you mean if you run saplogon.exe, there's nothing happens?

     Yes. Nothing happens when I try to execute this file.

Is there any saplogon process still running your task manager?

     No. I have installed fresh copy and nothing is running in task manager.

I have saplogon.ini and SapLogontree.xml in same folder and saplogon.ini is pointing to correct environment variable.

Please elaborate what are you trying to say by GUI configuration files.

Cheers,

Vikrant Mohite.

[vikrant_mohite]

Have checked. Everything is looking fine.

Will you please explain what are you trying to say by GUI Configuration files?

Cheers,

Vikrant.

[Sriram2009]

Hi

In that case better reinstall the SAPGUI 7.30 with patch level 3(Not on patch level 5),

check the screen reference similarty between yours and me

Regards

Sriram

[vikrant_mohite]

All working good. Only in case if I am working offline. But whenever I'm connecting to internet it stop working.

Cheers,

Vikrant.