SUM update with error "Invalid SAPServiceSID user credentials for host "

[tobiasharmes]

Hi together,

im trying to update a fresh solution manager installation with sum 1.0 SP09. Under tab java the update fails with error Invalid SAPServiceSID user credentials for host <hostname>.

I have checked the password. The password is correct and works for the abap update

I have made a restart and I also searched for the keywords:

SUM  configure  detect-system  input-os-user-credentials  com.sap.sdt.j2ee.services.servicesimpl.SapServiceSidDialogService  class
com.sap.sdt.util.validate.ValidationFailureException 

all i came up with is http://scn.sap.com/thread/1415197

anyone has a clue how i can get passed this error?

Cheers, Tobias

Here following the content of Trouble Ticket

Update to SAP SOLUTION MANAGER 7.1

SID................: SM1
Hostname...........: <hostname>
Install directory..: d:\usr\sap\SM1
SUM directory......: D:\usr\sap\SM1\SUM\sdt
Database...........: n/a
Operating System...: WIN
JDK version........: 1.6.0_31 SAP AG
Source release.....: n/a
Target release.....: n/a
ABAP stack present.: true

An error has occurred during the execution of the Input OS service user credentials (WIN) step with action configure. Service com.sap.sdt.j2ee.services.servicesimpl.SapServiceSidDialogService failed with the following message:

Invalid SAPServiceSID user credentials for host<hostname>.

You can find more information in the files D:\usr\sap\SM1\SUM\sdt\log\SUM\INPUT-OS-USER-CREDENTIALS_08.LOG and ProcessOverview.html.

Use the information provided to trouble-shoot the problem. There might be an OSS note providing a solution to this problem. Search for OSS notes with the following search terms:

SUM,configure,detect-system,input-os-user-credentials,com.sap.sdt.j2ee.services.servicesimpl.SapServiceSidDialogService,class com.sap.sdt.util.validate.ValidationFailureException

[tobiasharmes · Accepted solution]

Seems I have found the solution - which was too obvious. I overlooked that the default-setting for the username is .\SAPserviceSID - while this user is a Domain user. After I used DOMAIN\SAPserviceSID everything went well.

Thank you all!

[igor_taratutin · Accepted solution]

Thank you. Works with Domain name!

[philippe_bruchez · Accepted solution]

Many thanks! It was obvious but I had to find your thread to be able to continue...

[Former Member · Accepted solution]

Hi,

In SUM14 I am not finding option to change from ./sapservice<sid> to <domain>/sapservice<sid>.

please suggest ?

Thanks,

Prabhakar.

[philippe_bruchez · Accepted solution]

Hi,

Try to overwrite directly in the field where you have "./sapservice<sid>"

BR // Philippe

[Sriram2009]

Hi

1.SAP user id's SAPSID & SAPServceSID part of local host administrator group?

2. Local Firewall & UAC disabled?

Regards

Ram

[ashish_vikas]

please also check sapstartsrv patch level for your system

1656036  - SUM functionality for checking sapstartsrv patch level

best regards

ashish

[tobiasharmes]

I already updated the saphostagent. SUM did not throw an error like it is mentioned in the note you named.   Here is the output of C:\Program Files\SAP\hostctrl\exe>sapcontrol -nr 0 -function GetVersionInfo -user sm1adm correctPassword >d:\tmp\sapcontrol_version.txt

28.11.2013 20:22:17
GetVersionInfo
OK
Filename, VersionInfo, Time
D:\usr\sap\SM1\DVEBMGS00\exe\sapstartsrv.exe, 720, patch 500, changelist 1442251, optU (EXT), NTAMD64, 2013 09 16 04:55:17
D:\usr\sap\SM1\DVEBMGS00\exe\disp+work.exe, 720, patch 500, changelist 1442251, optU (EXT), NTAMD64, 2013 09 16 04:54:25
D:\usr\sap\SM1\DVEBMGS00\exe\gwrd.exe, 720, patch 500, changelist 1442251, optU (EXT), NTAMD64, 2013 09 16 04:54:35
D:\usr\sap\SM1\DVEBMGS00\exe\msg_server.exe, 720, patch 500, changelist 1442251, optU (EXT), NTAMD64, 2013 09 16 04:54:50
D:\usr\sap\SM1\DVEBMGS00\exe\dboraslib.dll, 720, patch 500, changelist 1442251, optU (EXT), NTAMD64, 2013 09 16 04:58:01
D:\usr\sap\SM1\DVEBMGS00\exe\dbmssslib.dll, 720, patch 500, changelist 1442251, optU (EXT), NTAMD64, 2013 09 16 04:58:00
D:\usr\sap\SM1\DVEBMGS00\exe\dbdb2slib.dll, 720, patch 500, changelist 1442251, optU (EXT), NTAMD64, 2013 09 16 04:57:56
D:\usr\sap\SM1\DVEBMGS00\exe\dbdb4slib.dll, 720, patch 500, changelist 1442251, optU (EXT), NTAMD64, 2013 09 16 04:57:58
D:\usr\sap\SM1\DVEBMGS00\exe\dbdb6slib.dll, 720, patch 500, changelist 1442251, optU (EXT), NTAMD64, 2013 09 16 04:57:59
D:\usr\sap\SM1\DVEBMGS00\exe\dbsybslib.dll, 720, patch 500, changelist 1442251, optU (EXT), NTAMD64, 2013 09 16 04:58:03
D:\usr\sap\SM1\DVEBMGS00\exe\enserver.exe, 720, patch 500, changelist 1442251, optU (EXT), NTAMD64, 2013 09 16 04:54:32
D:\usr\sap\SM1\DVEBMGS00\exe\icman.exe, 720, patch 500, changelist 1442251, optU (EXT), NTAMD64, 2013 09 16 04:54:37
D:\usr\sap\SM1\DVEBMGS00\exe\sapwebdisp.exe, 720, patch 500, changelist 1442251, optU (EXT), NTAMD64, 2013 09 16 04:55:18
D:\usr\sap\SM1\DVEBMGS00\exe\jcontrol.exe, 720, patch 500, changelist 1442251, optU (EXT), NTAMD64, 2013 09 16 04:54:39
D:\usr\sap\SM1\DVEBMGS00\exe\jlaunch.exe, 720, patch 500, changelist 1442251, optU (EXT), NTAMD64, 2013 09 16 04:54:40
D:\usr\sap\SM1\DVEBMGS00\exe\jstart.exe, 720, patch 500, changelist 1442251, optU (EXT), NTAMD64, 2013 09 16 04:54:43

[Former Member]

Hello Tobias,

Have you tried to connect manually to the system with ther user/pwd of  SAPServiceSID.  And can you attach the log file "D:\usr\sap\SM1\SUM\sdt\log\SUM\INPUT-OS-USER-CREDENTIALS_08.LOG".

Mudasir.

[tobiasharmes]

Hi Mudasir.  Regarding password - the password is fine. I tried copy&paste as manual typing. There is an "$" in the password which makes me kind of think that SUM is not able to cope with special characters... 

d:\usr\sap\SM1\SUM>net use \\%COMPUTERNAME%\sapmnt correctPassword /USER:SAPserviceSM1
The command completed successfully.


d:\usr\sap\SM1\SUM>net use \\%COMPUTERNAME%\sapmnt wrongPassword /USER:SAPserviceSM1
System error 86 has occurred.

The specified network password is not correct.

d:\usr\sap\SM1\SUM>

Here is the content of INPUT-OS-USER-CREDENTIALS_08.txt

Nov 28, 2013 3:48:40 PM [Info  ]: Host <HOSTNAME>.  is identified as a Windows host. Requesting SAPServiceSID credentials.
Nov 28, 2013 3:48:40 PM [Info  ]: Cluster contains instances located on a Windows host.
Nov 28, 2013 3:49:00 PM [Error ]: The following problem has occurred during step execution: com.sap.sdt.util.validate.ValidationFailureException: Invalid SAPServiceSID user credentials for host <HOSTNAME>.

Message was edited by: Tobias Harmes