Worklist in CRM Web UI does not show incidents

[Former Member]

Hi Experts,

I'm currently testing Incident Management in Solman 7.1 SP8 and have this problem that the Worklist in CRM web UI is not showing the incidents that I created. I checked and run authorization trace but there is no problem in authorisation. I can display all the incidents from the "Incident Management->Search Incidents' screen but not in Worklist.

Any suggestion?

Thanks,

Tess

[Former Member]

Hi Tess,

What type of Incident you are using, standard SMIN or customer ZMIN/YMIN ?

Try to create Standard SMIN and look at worklist.

After that you should see your incidents in Workilist and also check search parameters.

Check tcode DNO_CUST04 is your Incident type there PROCESS_TYPE or PROCESS_TYPE_ADD must have your ZMIN or YMIN there .

Rg Dan