Wrong Price in Return Sales Order

[former_member313514]

Hi Experts,

Need help with below scenario.

Original sales order created and delivered with $100 as total price on November 1st 2013.

Material moving average price was reduced on November 7th 2013.

Return order was created for original sales order but as moving average price was reduced the total credit to customer was $76.

Business wants to copy pricing conditions from original sales order but somehow our system is redetermining the prices and causing this variance.

Can you please advise how we can resolve it.

Jeet

[amit_tunara]

Hi Gurjeet,

It is always recommended that the return sales order is created with reference to the billing document of original sales order.

So while creating the return, take the reference of Billing document as the system will copy the pricing from billing document and will not re-determine until triggered manually.

I hope this will help.

Regards,

Amit

[Former Member]

Hi,

Check your copy control setting. Pricing type at line item level should be G - Copy pricing elements unchanged and redetermine taxes. it will copy exact price / values

[former_member205178]

Hi,

Your question is confusing.

The Sale Price is different than the Material Cost Price. It is the Material Cost Price which can be Standard or Moving Average.

The Customer is not refunded the Cost Price but the Net Selling Price. The Cost Price is only for statistical purpose in the Order.

Could you clarify what you are alluding to when you say customer is paid " Moving average price was reduced the total credit to customer was $76.?"

Are you meaning Selling Price instead of Cost ? If it is selling price you should try the ideas proposed by others of changing the Pricing Date for the Return to the Original Sales Order date first and check.

If not, then check the Item Level Copy Controls from the Original Sales Order / Billing to Return Sales Order and make sure that the Pricing Type indicates Copying all Pricing Elements Unchanged like in C, D, G, Etc. 

Tell me if you need more inputs.

Thanks.

[former_member212707]

Change pricing date to say 5th November and redetermine pricing in the sales order. This should take into account the Moving Avg price prior to the change

Thanks,

[Former Member]

Dear

plz check your pricing date and service rendered price same as last billing,if its been change to current date it will change all pricing.

Regards