Follow Up transaction Issues !!!

[Former Member]

Dear friends,

When i create a follow-up transaction from Transaction type "SLFN",

by clicking Follow-up-transaction -> Service Process-> Change Request.

i get the screen which prompts me for items details, product and so on..

This behaviour is not expected.

However when i click on either the FAST TRACK tab Or TRANSACTION DATA TAB, the srceen for Items details, products then are not visisble at all.

When i create Transation change request from CRMD_order-> Business transaction>create->Service process-> Change request, i dont see any items details, products and so on which is perfectly normal..

Its only when i create Change request from SLFN transaction type i get the screen to enter Items, products and so on..

Help we are stuck up..

[Former Member]

Hi Anand,

I'm facing a same problem, do you fixed this issue ?

Thanks..

Claudenir Bispo.

[Former Member]

Hi Suzzane,

Do you have 2 transaction type for change request? and maybe they both have a similair describtion. Make sure the transaction type Change request you have selected via CRMD_ORDER is the same transaction type when you create from SLFN. (check it thru copy controle).

And you can also check the screenprofile of the transaction type. which screenprofile is your change request transaction type using?

regards,

anthony