Incident Management

[Former Member]

Hi experts,

I am new to solution manager, i am stuck on the issue that i want documentation regarding the service desk process of solman 7.1. The scenario is from our satellite system the new tickets had been created and then how the incident management of solman 7.1 is approving this how the workflow is going. Is there any document available regarding this. Experts please Help me out on this

Early reply should be appreciated... 

Thanks and Regards

Prasad Deshpande

[prakhar_saxena · Accepted solution]

Hi Prasad,

there is plenty of documentation available on marketplace and scn

kindly search with incident management name....which is new name for service desk in solman 7.1

also pasting some useful links

http://help.sap.com/saphelp_sm71_sp01/helpdata/en/d6/b729db0a2a41589e9fa8f25eba7fcb/frameset.htm

http://wiki.scn.sap.com/wiki/display/SAPITSM/ITSM+Information+and+Overview

http://www.service.sap.com/~sapidb/011000358700001167552011E

http://www.service.sap.com/~sapidb/011000358700000087882013E

http://www.service.sap.com/~sapidb/011000358700000848082011E

http://service.sap.com/~sapidb/011000358700000004952012E/15122011_430pm_Rec.htm

http://help.sap.com/saphelp_crm700_ehp01/helpdata/en/4d/2ae3f79e1d49d9be306f7768d55fba/frameset.htm

regards

prakhar

[former_member45419]

Hi prasad,

plenty of document links is given by Mr prakhar ,pls go through  the document and update  information for solution manager  you can get in sap sevice market are this link.

http://service.sap.com/solman

Regards

Nayeem

[Former Member]

Hi Prasad,

If you would have searched in SCN, there you might be end up tons of documents, blogs for your each and every specific requirement too

check out the demos at http://service.sap.com/rkt-solman -> solman 7.1 -> it service management.

Best regards

Jansi