GRC 10- Approvers are unable to approve request from e-mail link

[former_member227717]

Hello ,

We have maintained notification at stage level of approvers.

Whenever the request comes to approver,s inbox, they recieve e-mail containing link to approve/reject request.

As soon as they click on the link, a page opens with request details but without any approve/reject  tabs.

Approve/reject tabs appears only when approver is simultaneously logged in GRC.

We are at SP12 and have activated all the SICF services and maintained user details with all required authorization(Tested with SAP_ALL)

Regards,

VB

[former_member227717]

Thank you guys.
I have maintained stage level settings and hence approvers are able to approve request via Email link  only once they are logged in GRC.
Anyways I will get back with screenshots and logs.

[Former Member]

Hi VB,

As kevin mentioned, you have to enable approval/rejection by email in stage settings.

Also, do not maintain user/password in SICF service for approval .

Best Regards,

Aman

[kevin_tucholke1]

Have you enabled the Approve by Email and Reject by Email items in this stage??

Thanks,

Kevin Tucholke

[former_member193066]

This message was moderated.