Error connecting Iphone to Agentry

[Former Member]

Dear All,

I am trying to connect my Iphone to agentry server (which has a custom app deployed for Oracle HR) with the configuration as below and get the Communication Error (11). Please find the details error logs below.

Agentry and IPhone Configurations Details

Agentry_6.0.10.0_Server_x64 on the Windows 64 bit Machine

Iphone 5 with IOS 7.0

Error Logs

2013/11/21 15:29:48.232:   + Thread Pool=ANGEL Front End

2013/11/21 15:29:48.232:     + WorkFunction=00000000129CEF00

2013/11/21 15:29:48.232:       + ANGEL Connection=10.26.52.71:51918

2013/11/21 15:29:48.232:         Cipher in use:AES128-SHA SSLv3 Kx=RSA      Au=RSA  Enc=AES(128)  Mac=SHA1

2013/11/21 15:29:48.232:         Received initial connection information, sending reply

2013/11/21 15:29:48.232:         Sent.

2013/11/21 15:29:48.450:       + ANGEL Connection=10.26.52.71:51918

2013/11/21 15:29:48.450:         + ANGEL Vine=256

2013/11/21 15:29:48.450:          Received 5 bytes for vine #256

2013/11/21 15:29:48.450:           there is no vine #256, pitching data

2013/11/21 15:30:48.467:       + ANGEL Connection=10.26.52.71:51918

2013/11/21 15:30:48.467:         Just chillin' after 60 seconds

2013/11/2115:31:48.482:       + ANGEL Connection=10.26.52.71:51918

2013/11/21 15:31:48.482:         Just chillin' after 120 seconds

The agentry documents says that this error could be due to the following reasons and when I saw the agentry logs I could find my iphone IP address with the port (10.26.52.71:51918) details in it. That means the request is hitting the agrentry and the connection is not getting processed.

(The connection that had been established between the client and server has been broken. This can be caused by a physical disruption in the network (ie, phone line unplugged), a network or MID Station timeout, or by terminating the server or client applications.)

Has any one faced the above issue and can some one tell what steps to be taken to resolve it.

Thanks in advance for the help.

Regards,

Syed Kazim

Tags edited by: Michael Appleby

[jason_latko]

Syed,

I would upgrade to a 6.1.x version of Agentry (Editor, Server and Clients) if possible first.  Also, make sure you do not have your iPhone plugged into a PC or MAC via USB while transmitting as this causes connectivity problems.

Can you transmit to your Agentry server with other clients?  Windows, PPC, Android?  Is it just iPhone experiencing the issue?

Jason Latko - Senior Product Developer at SAP

[Former Member]

Jason,

Thanks for the reply.

I am connecting using an internal wifi and can connect/ transmit with clients like PPC/Windows & android but not iphone (Have'nt tried with iphone IOS 6.x though)

Also I could connect it to an another app running on 6.1.x server but not to app on 6.0.10.

Is this a version mismatch problem and if so if I downgrade it iphone to IOS 6 will the transmit work or is it that the upgrade to 6.1.x agentry is the only better way, if so where can I get the installs for upgrade.

Regards,

Syed Kazim

[Former Member]

Syed,

Because you are using iOS 7, please upgrade your Agentry Server to 6.0.32+.  We have other issues likes the ones you seen that where resolved after the upgrade.

Stephen Streeter

[Former Member]

Thanks for reply, Stephen.

Appreciate if you could let me know if I could download agentry 6.1.x. Is it available at SAP website for download for commercial / trail use.

Regards,

Syed Kazim

[Former Member]

Syed,

The Agentry Client 6.1.3 which is for SMP 2.3 (Agentry 6.1) is on the Apple's AppStore.  It is posted by SAP NA and not Syclo.

Stephen Streeter

[Former Member]

Thanks guysl for all your help, I got it working on  Agentry server 6.0.36.0

Syed Kazim