cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

ITS dual logon issue with load balancing

Former Member

on ‎11-20-2013 11:24 PM

0 Kudos

Hi,

We are using ITS application YL18 from longtime. After recent upgarde to EHP 6 our ITS application logoff is not working properly.

So i have changed the SICF setting as below.

Logon Data -> Procedure --> Standard - Use all Logon procedures box checked

Error Pages -> Logon errors -> selected System Logon radio button

In the configuration for System Logon.. Define service specific settings

Protocol -> Do not switch (i have tried with other 2 options but i got certificate errors)

Do not dispaly warnings and Check for multiple logon

Custom Implementation: I copied class CL_MOBILE_SYSTEM_LOGIN to YCL_MOBILE_SYSTEM_LOGIN. I just added our company logo and background color, font as per our other services.

Logoff Page:

 

<html><body><script language="javascript"> function DelSso2Cookie (sName,sPath) {var sso2Domain = location.hostname;if (location.hostname.indexOf(".")>

 

0)sso2Domain =location.hostname.substr(location.hostname.indexOf (".")+ 1);p=""; if(sPath)p=" path="+sPath+";"; document.cookie = sName+"=0; expires=Fri, 31 Dec 1999 23:59:59GMT;"+p + "domain="+sso2Domain+";";}

 

</script><style>

 

h1 { color:"#CC6600" } body { background-color:"#FFFFCC" }

 

</style><TABLE BORDER="0" ><TR><td><span style="font-weight:bold;vertical-align:middle; "> <br>

 

You have logged off successfully

 

</td></TR><tr></TR><tr></TR></TABLE><br></span><script language="javascript">

 

try {document.execCommand( 'ClearAuthenticationCache' );} catch (e) {} DelSso2Cookie("MYSAPSSO2","/");

 

</script></body></html>

I am just clearing MYSAPSS02 cookie so that logoff works fine.

ISSUE: everything works fine as long as load balancing is pointing to single server.

Once basis activated full load balancing, our link only working sometimes. I mean link is working as long as i am on the same appserver as the link is pointed to.

If the load balancing hit another app server, i am getting the standard login screen with below message.

Choose "Log On" to continue. A dialog box appears in which you can enter your user and password

In this case once i enter details into my user name and password fields, on clciking logon button, i am getting a pop-up to enter credentials again.

Any suggestions on how to overcome this?

Here are my GUI Config parameters for your reference.

~TRANSACTION YL18

~THEME 99

~STYLE HTML

~GENERATEDYNPRO 1

~USERAGENTCHECK 0

~SOURCE YL18

~ITSMOBILE 1

~ITSMOBILEDEVICEINCLUDE DEVICE_INCLUDE

~SINGLETRANSACTION 1  (Deleted this and tried.. same result)

Thanks in advance.

RamaJyothi

Show replies
Show replies
Answer

Accepted Solutions (0)

Answers (1)

Answers (1)

former_member194364
Active Contributor
‎11-21-2013 3:51 PM
0 Kudos

Hi RamaJyothi,

If this is an ITSMobile service - you should remove the parameter: ~GENERATEDYNPRO 1

Have you tried the solution from the following KBA

BC-MID-ICF 1777513 WebGUI logoff does not work

Regards,

Oisin

Show replies
Show replies
Ask a Question