on 11-18-2013 11:28 AM
Hello experts!
SAP SM 7.1 has this functionality SAP Solution Manager Service Desk Managing Substitutes in SM_CRM.
http://scn.sap.com/docs/DOC-14694
Is there this functionality in web client SM_CRM.
Thaks for information.
Hi Dmitry,
Already Manage substitutes is availabe in ITSM , also from SP10 substitutes is introduced in ChaRM.
As emntioed by Kamil plz refer http://scn.sap.com/community/it-management/alm/solution-manager/blog?start=0
Rg,
karthik
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Hello Dimitry,
Check blog point 2 http://scn.sap.com/community/it-management/alm/solution-manager/blog/2013/10/31/new-charm-feature-wi...
Subistitues should be aviable at SPS10.
More here http://help.sap.com/saphelp_sm71_sp10/helpdata/en/f0/d7fc11f8184e3a966531911436c0e8/content.htm
BR,
K.
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