ICWeb Account Balance screen Remote system is not accessible

[Former Member]

On 10/30/2013 City of Palo Alto Utility did a database refresh in the QAS environment, ECC-Q02 & CRM-CQ1.  After the refresh there were multiple issues related to trusted RFC connection between the two systems.  Palo Alto Basis team was able to address all those issues.

The last remanding problem is in the CRM system ICWeb.  Where when user look up a customer, click on “Account Balance” from the navigation menu on the left side of the screen, we noticed a red message about “Remote system is not accessible”.  The interesting thing is that we are able to query a BP, do a Move-In/Out, connect to Back Office without any RFC issues.

There must be some kind of configuration problem from the database refresh, please help.

[dutiwari]

You can try these three things to fix this issue in CRM system -

1. Refresh everything from FICA buffer using transaction SHMM

2. In CRM - Please make sure logical systems are assigned to RFC destination in SM31 CRMC_ABOXLSYSRFC

CRM needs a FICA backend system via RFC connection to fetch the data in account balance screen. Also, you might be able to search the Business partner and do move-out because that data pre-exist in CRM due to replication and in that case it is not fetching data from backend but all FICA views are not part of replication and they fetch data from backend system and stores in shared memory.