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Logon image display issue with SMW0

Hi All,

Brief information about our QAS system:

- SAP: SAP ECC 6.0 EHP5.

- DB: MS SQL 2008 R2 (Ver 10.50).

- OS: Windows Server 2008 R2.Standard (64 bits).

- SAPGUI 7.20

I've recently updated our SAP logon image (right hand side image) with a customized GIF image. The process went smoothly with SMW0.

However, when I tried to logon to the QAS system on a newly configured PC with SAPGUI configured for the FIRST TIME, the GIF image does not immediately displayed on the screen. The right hand side image displayed blank, no GIF image. Some other users who logon to this SAP instance with a different PC (all new PCs) also encountered the same issue, no GIF image displayed.

The image only displays after I click on a button to create a new logon session. However, on a subsequent logon, the GIF image is able to be displayed with no problem. Weird, rigth? When I checked again, found the local cache is totally EMPTY on an intial logon attempt, subsequently, it's being filled up.

Has anybody encountered this issue before?

What could be the problem and how to fix it?

Thank you for your help.

- Peter

Tags:
Former Member
replied

- SAPGUI 7.20

I suggest you to update the SAP GUI to the latest version.

Secondly check this SAP note

1638985  - How to display company logo/image on SAP Logon Screen

Regards

RB

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