on 11-12-2013 8:29 AM
Hi
We have configured the service desk ( Solman 7.1 ) and maintained the mail flow for all the actions and condition, its working
fine too except support team notification
After Message creation, mail is triggering for message creator but not for support team and also its not fetching the support team automatically ( hence we are assigning it manually )
we have maintained the AI_SDK_TEAM_MAIL_DET for the action of support team but still mail flow is not working for Support team
any solution for this
- Balaji
Hello Balaji,
Check notes
1857626 - Solution Manager - Email to support team gives error: "No recipient available"
1563586 - Email to Support Team could not be sent, no error is shown
Provide also action logs.
BR,
K.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi
Issue resolved and solution as follows
Activated
ZMIN_STD_FIND_TEAM_SEND_EMAIL and deactivate the ZMIN_STD_FIND_PARTNER_FDT
for Support Team we maintained
partner dependent and we unmark the same. Finally we change the smartform for
ZMIN_STD_FIND_TEAM_SEND_EMAIL as like SMIN_STD_FIND_TEAM_SEND_EMAIL
- Thanks
User | Count |
---|---|
95 | |
11 | |
11 | |
10 | |
9 | |
7 | |
6 | |
5 | |
4 | |
4 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.