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User doesn't get confirmation emails when SC is approved

Former Member
0 Kudos

Hi

We are into 7-EHP -2. When SC get fully approved, creator of the SC should get a notification for approved SC.

For a particular user, he is not getting confirmation emails when SC is approved. Where as other users getting when SC fully approved

Please help

Thanks

Ajit

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
0 Kudos

Hi,

Check for user's email ID is maintained in SU01 and check in user's BP in BP tcode.

Validate the user ID and BP using HRALXSYNC.

Regards,

Arun.

former_member185167
Active Contributor
0 Kudos

Hello,

You should check in the workflow log (SWI1) and also in SOST, to see if the email was actually sent.

If so, ask the user to check their Junk Mail folder.

You could also check SU01D to see if the user has an email address!

regards

Rick Bakker

Former Member
0 Kudos

Hi I have checked in SOST, it hasn't triggered e-mail user

Thanks

former_member185167
Active Contributor
0 Kudos

Can you see the mail in SOST for the other users?

Also look in SWI1 for the step where the workflow sends the mail, make sure there is a valid recipient defined.

Former Member
0 Kudos

Yes I can see the mail for the other users in SOST. Need to look in SWI1.

Thanks