Credit Request memo with reference to Return Sales Order

[former_member218382]

Hello Gurus,

In our scenario, the client wants the credit memo request made based on the Return Sales order (for partial returns). I have tried checking the Copy control VTAA settings but there is no standard Copy control from Sales return sales order to Credit return sales order type. Please suggest.

Regards

[former_member182378]

Ankit,

As members have already asked what is the objective behind this requirement?

Return process is getting the (complaint) goods back from the customer, to the company. And refunding the money to the customer.

So in the standard Return process there are two important parts -

- get stock back (PGR instead of PGI)

- give money back to the customer (create credit memo)

When you say created Credit memo request (from RE order), do  you not want the goods to be brought back to the company, from the customer?

(as CMR do not have delivery process)

[former_member186385]

Hi,

A credit memo ( billing document) is created for Return scenario, hence credit memo request is not maintained in the copy control

hope you understood

regards,

santosh

[mahendra_jani3]

Hi Ankit,

Would you please explain your process in Step to Step like:

Sales Order (OR)-->Delivery (LF) --> Invoice(F2) --> Return Order (RE)-->Return Delivery (LR)-->Return Credit Memo (RE)

Then explain why your client is asking for Return Order to Credit Memo Request?

Are you not following above mentioned sequence for Return?

You are correct that there is no Copy Control for RE --> CR. If you want to create the same you can always take reference of OR--> OR / OR --> RE and OR--> CR copy control from standard as your reference and update the fields as per your requirement.

But I have a feel that your process needs to be analyzed first.

Regards,

MJ.