Restart instance phase error -ehp7 installation

[Former Member]

Hi,

Iam facing issue in restart Instance phase during EHP7 installation..

Attached sapinst.log please help me out to fix it.

INFO 2013-11-10 17:01:35.480

Creating file /tmp/dev_sap_kernel_test_10_Nov_2013_17_01_35.

INFO 2013-11-10 17:01:35.480

Removed file /tmp/dev_sap_kernel_test_10_Nov_2013_17_01_35.

INFO 2013-11-10 17:01:38.623

Real group ID set to 1000.

INFO 2013-11-10 17:01:38.641

Working directory changed to /tmp/sapinst_exe.4130.1384092092.

INFO 2013-11-10 17:01:38.643

Working directory changed to /dump/EXTRACTED/NEW_SWPM.

INFO 2013-11-10 17:01:38.688

Creating file /tmp/dev_sap_kernel_test_10_Nov_2013_17_01_38.

INFO 2013-11-10 17:01:38.689

Removed file /tmp/dev_sap_kernel_test_10_Nov_2013_17_01_38.

INFO 2013-11-10 17:01:39.485

Creating file /tmp/sapinst_instdir/x.

INFO 2013-11-10 17:01:39.485

Removed file /tmp/sapinst_instdir/x.

INFO 2013-11-10 17:01:39.503

Authorizations set for /tmp/sapinst_instdir.

INFO 2013-11-10 17:01:39.504

Working directory changed to /tmp/sapinst_exe.4130.1384092092.

INFO 2013-11-10 17:01:39.520

Working directory changed to /dump/EXTRACTED/NEW_SWPM.

INFO 2013-11-10 17:01:54.174

Authorizations set for /root/sapinstAuth.txt.

INFO 2013-11-10 17:02:24.409

Creating file /tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP/x.

INFO 2013-11-10 17:02:24.410

Removed file /tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP/x.

INFO 2013-11-10 17:02:30.991

Creating file /tmp/sapinst_instdir/x.

INFO 2013-11-10 17:02:30.991

Removed file /tmp/sapinst_instdir/x.

INFO 2013-11-10 17:02:30.998

Authorizations set for /tmp/sapinst_instdir.

INFO 2013-11-10 17:02:31.14

Removed file /tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP/dev_sap_kernel.

INFO 2013-11-10 17:02:31.20

Removed file /tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP/dev_sap_kernel.

INFO 2013-11-10 17:02:31.26

Copied file '/dump/EXTRACTED/NEW_SWPM/dev_sap_kernel' to '/tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP/dev_sap_kernel'.

INFO 2013-11-10 17:02:31.31

Authorizations set for /tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP/dev_sap_kernel.

INFO 2013-11-10 17:02:31.31

Removed file /dump/EXTRACTED/NEW_SWPM/dev_sap_kernel.

INFO 2013-11-10 17:02:33.312

Copied file '/tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP/keydb.xml' to '/tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP/keydb.15.xml'.

INFO 2013-11-10 17:02:34.519

Copied file '/tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP/statistic.xml' to '/tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP/statistic.14.xml'.

INFO 2013-11-10 17:08:40.876

Working directory changed to /tmp/sapinst_exe.4130.1384092092.

INFO 2013-11-10 17:08:40.879

Working directory changed to /tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP.

INFO 2013-11-10 17:08:40.881

Working directory changed to /tmp/sapinst_exe.4130.1384092092.

INFO 2013-11-10 17:08:40.883

Working directory changed to /tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP.

INFO 2013-11-10 17:08:41.131

Working directory changed to /tmp/sapinst_exe.4130.1384092092.

INFO 2013-11-10 17:08:41.132

Working directory changed to /tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP.

INFO 2013-11-10 17:08:42.411

Working directory changed to /tmp/sapinst_exe.4130.1384092092.

INFO 2013-11-10 17:08:42.413

Working directory changed to /tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP.

INFO 2013-11-10 17:08:44.705

Copied file '/tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP/inifile.xml' to '/tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP/inifile.14.xml'.

INFO 2013-11-10 17:08:56.392

Execute step

Preprocess  of component |NW_ABAP_OneHost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|onehost|0|NW_GetSidNoProfiles|ind|ind|ind|ind|getSid|0|NW_getJavaHome|ind|ind|ind|ind|java|0

INFO 2013-11-10 17:09:01.699

Working directory changed to /tmp/sapinst_exe.4130.1384092092.

INFO 2013-11-10 17:09:01.739

Working directory changed to /tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP.

INFO 2013-11-10 17:09:01.789

Working directory changed to /tmp/sapinst_exe.4130.1384092092.

INFO 2013-11-10 17:09:01.792

Working directory changed to /tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP.

INFO 2013-11-10 17:09:01.838

Working directory changed to /tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP.

INFO 2013-11-10 17:09:26.461

Execute step activateICM of component |NW_ABAP_OneHost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|onehost|0|NW_CI_Instance|ind|ind|ind|ind|ci|0|NW_CI_Instance_ABAP_Reports|ind|ind|ind|ind|abapReports|0

INFO 2013-11-10 17:09:26.887

Working directory changed to /tmp/sapinst_exe.4130.1384092092.

INFO 2013-11-10 17:09:26.930

Working directory changed to /tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP.

INFO 2013-11-10 17:09:26.952

Working directory changed to /tmp/sapinst_exe.4130.1384092092.

INFO 2013-11-10 17:09:26.964

Working directory changed to /tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP.

INFO 2013-11-10 17:09:27.008

RFC parameter CLIENT set to value 000.

INFO 2013-11-10 17:09:27.008

RFC parameter USER set to value DDIC.

INFO 2013-11-10 17:09:27.008

RFC parameter LCHECK set to value 1.

INFO 2013-11-10 17:09:27.008

RFC parameter PCS set to value 1.

INFO 2013-11-10 17:09:27.008

RFC parameter LANG set to value EN.

INFO 2013-11-10 17:09:27.008

RFC parameter ASHOST set to value sapqap01.

INFO 2013-11-10 17:09:27.009

RFC parameter SYSNR set to value 00.

INFO 2013-11-10 17:09:27.009

RFC connection information checked successfully.

ERROR 2013-11-10 17:09:27.033

FRF-00007  Unable to open RFC connection.

ERROR 2013-11-10 17:09:27.035

MUT-03025  Caught ERfcExcept in module call: SAP_CMINIT3 : rc=20 > Connect to SAP gateway failed

Connect_PM  GWHOST=sapqap01, GWSERV=sapgw00, SYSNR=00

LOCATION    CPIC (TCP/IP) on local host with Unicode

ERROR       partner '10.1.33.161:3300' not reached

TIME        Sun Nov 10 17:09:27 2013

RELEASE     720

COMPONENT   NI (network interface)

VERSION     40

RC          -10

MODULE      nixxi.cpp

LINE        3271

DETAIL      NiPConnect2: 10.1.33.161:3300

SYSTEM CALL connect

ERRNO       111

ERRNO TEXT  Connection refused

COUNTER     2

.

ERROR 2013-11-10 17:09:27.234

FCO-00011  The step activateICM with step key |NW_ABAP_OneHost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|onehost|0|NW_CI_Instance|ind|ind|ind|ind|ci|0|NW_CI_Instance_ABAP_Reports|ind|ind|ind|ind|abapReports|0|activateICM was executed with status ERROR ( Last error reported by the step: Unable to open RFC connection.).

INFO 2013-11-10 17:09:28.155

Creating file /tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP/__instana_tmp.xml.

INFO 2013-11-10 17:25:28.613

An error occured and the user decided to retry the current step: "|NW_ABAP_OneHost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|onehost|0|NW_CI_Instance|ind|ind|ind|ind|ci|0|NW_CI_Instance_ABAP_Reports|ind|ind|ind|ind|abapReports|0|activateICM".

INFO 2013-11-10 17:25:28.674

Working directory changed to /tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP.

INFO 2013-11-10 17:25:29.318

RFC parameter CLIENT set to value 000.

INFO 2013-11-10 17:25:29.318

RFC parameter USER set to value DDIC.

INFO 2013-11-10 17:25:29.318

RFC parameter LCHECK set to value 1.

INFO 2013-11-10 17:25:29.319

RFC parameter PCS set to value 1.

INFO 2013-11-10 17:25:29.319

RFC parameter LANG set to value EN.

INFO 2013-11-10 17:25:29.319

RFC parameter ASHOST set to value sapqap01.

INFO 2013-11-10 17:25:29.319

RFC parameter SYSNR set to value 00.

INFO 2013-11-10 17:25:29.320

RFC connection information checked successfully.

ERROR 2013-11-10 17:25:29.320

FRF-00007  Unable to open RFC connection.

ERROR 2013-11-10 17:25:29.321

MUT-03025  Caught ERfcExcept in module call: SAP_CMINIT3 : rc=20 > Connect to SAP gateway failed

Connect_PM  GWHOST=sapqap01, GWSERV=sapgw00, SYSNR=00

LOCATION    CPIC (TCP/IP) on local host with Unicode

ERROR       partner '10.1.33.161:3300' not reached

TIME        Sun Nov 10 17:25:29 2013

RELEASE     720

COMPONENT   NI (network interface)

VERSION     40

RC          -10

MODULE      nixxi.cpp

LINE        3271

DETAIL      NiPConnect2: 10.1.33.161:3300

SYSTEM CALL connect

ERRNO       111

ERRNO TEXT  Connection refused

COUNTER     4

.

ERROR 2013-11-10 17:25:29.552

FCO-00011  The step activateICM with step key |NW_ABAP_OneHost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|onehost|0|NW_CI_Instance|ind|ind|ind|ind|ci|0|NW_CI_Instance_ABAP_Reports|ind|ind|ind|ind|abapReports|0|activateICM was executed with status ERROR ( Last error reported by the step: Unable to open RFC connection.).

INFO 2013-11-10 17:25:30.500

Creating file /tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP/__instana_tmp.xml.

INFO 2013-11-10 17:25:54.982

An error occured and the user decided to retry the current step: "|NW_ABAP_OneHost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|onehost|0|NW_CI_Instance|ind|ind|ind|ind|ci|0|NW_CI_Instance_ABAP_Reports|ind|ind|ind|ind|abapReports|0|activateICM".

INFO 2013-11-10 17:25:55.39

Working directory changed to /tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP.

INFO 2013-11-10 17:25:55.679

RFC parameter CLIENT set to value 000.

INFO 2013-11-10 17:25:55.679

RFC parameter USER set to value DDIC.

INFO 2013-11-10 17:25:55.679

RFC parameter LCHECK set to value 1.

INFO 2013-11-10 17:25:55.679

RFC parameter PCS set to value 1.

INFO 2013-11-10 17:25:55.680

RFC parameter LANG set to value EN.

INFO 2013-11-10 17:25:55.680

RFC parameter ASHOST set to value sapqap01.

INFO 2013-11-10 17:25:55.680

RFC parameter SYSNR set to value 00.

INFO 2013-11-10 17:25:55.680

RFC connection information checked successfully.

ERROR 2013-11-10 17:25:55.681

FRF-00007  Unable to open RFC connection.

ERROR 2013-11-10 17:25:55.682

MUT-03025  Caught ERfcExcept in module call: SAP_CMINIT3 : rc=20 > Connect to SAP gateway failed

Connect_PM  GWHOST=sapqap01, GWSERV=sapgw00, SYSNR=00

LOCATION    CPIC (TCP/IP) on local host with Unicode

ERROR       partner '10.1.33.161:3300' not reached

TIME        Sun Nov 10 17:25:55 2013

RELEASE     720

COMPONENT   NI (network interface)

VERSION     40

RC          -10

MODULE      nixxi.cpp

LINE        3271

DETAIL      NiPConnect2: 10.1.33.161:3300

SYSTEM CALL connect

ERRNO       111

ERRNO TEXT  Connection refused

COUNTER     6

.

ERROR 2013-11-10 17:25:55.906

FCO-00011  The step activateICM with step key |NW_ABAP_OneHost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|onehost|0|NW_CI_Instance|ind|ind|ind|ind|ci|0|NW_CI_Instance_ABAP_Reports|ind|ind|ind|ind|abapReports|0|activateICM was executed with status ERROR ( Last error reported by the step: Unable to open RFC connection.).

INFO 2013-11-10 17:25:56.851

Creating file /tmp/sapinst_instdir/BS2013/BS2013/ERP607/HDB/INSTALL/BS2013/ERP607/HDB/STD/ABAP/__instana_tmp.xml.

-vinodh

[karthikeyan_natarajan4]

Hi Vinodh,

Try starting the system using the SAP MMC and make sure there is a entry in services file for sapgw00  3300/tcp

Check the port 3300 is open or not

regards

kartik

[Former Member]

Hi Kartik,

I have started SAP MMC and also in my service file its showing below port number 4800

NOT 3300/tcp  and my instance number is 01..so what i have to maintain.

[Reagan]

sapgw00  3300/tcp

Check whether there is an entry for the Gateway in the services file.

sapgw00  3300/tcp

If not the maintain that entry and restart the installation.

Try restarting the Windows as well.

Regards

RB

[Former Member]

Hi,

Even after service entry..still not working..i guess the port 3300 is not opened.

-vinodh

[Reagan]

What happens when you telnet to the port ?

Regards

RB

[Former Member]

Hi,

If i telnet the port 3300..connection failed..

-vinodh

[Reagan]

Restart the system and see if that helps.

Regards

RB

[Former Member]

Hi,

Done, but no use:(

[Former Member]

Guys,

I have fixed this issue, Issue is with my host entry on HANA DB server. IP of the HDB is mentioned wrongly.

-vinodh

[ashish_vikas]

please share dev_disp & dev_w0 logs.

Have you try to do cleanipc and try to restart again ?

cleanipc <Instance number> remove

shlibclean

If possible reboot OS.

best regards

ashish