Help required for Full cache failure in PI system

[Former Member]

Hi Guru's ,

While trying to do CPA full cache we are getting below error ,

<?xml version="1.0" encoding="UTF-8" ?>

- <CacheRefresh>

<Info>CPA cache refresh (mode=full) executed in 288530 milliseconds.</Info>

- <Confirmation>

- <CacheRefreshError>

<EngineType>AE</EngineType>

<EngineName>af.qp1.qashu4pi1</EngineName>

<RefreshMode>F</RefreshMode>

- <GlobalError>

<Message>Couldn't parse Configuration Data cache update XML string from Directory.</Message>

<Trace>org.xml.sax.SAXException: JavaErrors Tag found in cache update XML. at com.sap.aii.af.service.cpa.impl.cache.directory.DirectoryDataSAXHandler.startElement(DirectoryDataSAXHandler.java:268) at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.startElement(AbstractSAXParser.java:501) at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.scanStartElement(XMLNSDocumentScannerImpl.java:400) at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(XMLDocumentFragmentScannerImpl.java:2755) at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocumentScannerImpl.java:648) at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.next(XMLNSDocumentScannerImpl.java:140) at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:511) at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:817) at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:737) at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:119) at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1205) at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:522) at javax.xml.parsers.SAXParser.parse(SAXParser.java:395) at javax.xml.parsers.SAXParser.parse(SAXParser.java:198) at com.sap.aii.af.service.cpa.impl.cache.directory.DirectoryDataParser.updateCentralCache(DirectoryDataParser.java:115) at com.sap.aii.af.service.cpa.impl.cache.CacheManager.updateCacheWithDirectoryData(CacheManager.java:427) at com.sap.aii.af.service.cpa.impl.cache.CacheManager.performCacheUpdate(CacheManager.java:579) at com.sap.aii.af.service.cpa.impl.servlet.CacheRefresh.process(CacheRefresh.java:209) at com.sap.aii.af.service.cpa.impl.servlet.CacheRefresh.doPost(CacheRefresh.java:184) at javax.servlet.http.HttpServlet.service(HttpServlet.java:754) at javax.servlet.http.HttpServlet.service(HttpServlet.java:847) at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202) at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103) at com.sap.xsrf.filter.XSRFProtectorFilter.doFilter(XSRFProtectorFilter.java:62) at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79) at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:432) at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210) at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441) at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430) at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38) at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78) at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81) at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78) at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:276) at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78) at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81) at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9) at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78) at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60) at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9) at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78) at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27) at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12) at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78) at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29) at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12) at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78) at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26) at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12) at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78) at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57) at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12) at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78) at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43) at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12) at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78) at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475) at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269) at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56) at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122) at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101) at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)</Trace>

</GlobalError>

- <GlobalError>

<Message>The full cache refresh failed, but existing cache data was reloaded from the local DB.</Message>

<Trace>org.xml.sax.SAXException: JavaErrors Tag found in cache update XML. at com.sap.aii.af.service.cpa.impl.cache.directory.DirectoryDataSAXHandler.startElement(DirectoryDataSAXHandler.java:268) at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.startElement(AbstractSAXParser.java:501) at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.scanStartElement(XMLNSDocumentScannerImpl.java:400) at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(XMLDocumentFragmentScannerImpl.java:2755) at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocumentScannerImpl.java:648) at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.next(XMLNSDocumentScannerImpl.java:140) at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:511) at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:817) at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:737) at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:119) at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1205) at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:522) at javax.xml.parsers.SAXParser.parse(SAXParser.java:395) at javax.xml.parsers.SAXParser.parse(SAXParser.java:198) at com.sap.aii.af.service.cpa.impl.cache.directory.DirectoryDataParser.updateCentralCache(DirectoryDataParser.java:115) at com.sap.aii.af.service.cpa.impl.cache.CacheManager.updateCacheWithDirectoryData(CacheManager.java:427) at com.sap.aii.af.service.cpa.impl.cache.CacheManager.performCacheUpdate(CacheManager.java:579) at com.sap.aii.af.service.cpa.impl.servlet.CacheRefresh.process(CacheRefresh.java:209) at com.sap.aii.af.service.cpa.impl.servlet.CacheRefresh.doPost(CacheRefresh.java:184) at javax.servlet.http.HttpServlet.service(HttpServlet.java:754) at javax.servlet.http.HttpServlet.service(HttpServlet.java:847) at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202) at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103) at com.sap.xsrf.filter.XSRFProtectorFilter.doFilter(XSRFProtectorFilter.java:62) at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79) at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:432) at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210) at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441) at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430) at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38) at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78) at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81) at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78) at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:276) at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78) at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81) at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9) at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78) at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60) at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9) at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78) at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27) at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12) at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78) at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29) at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12) at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78) at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26) at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12) at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78) at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57) at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12) at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78) at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43) at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12) at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78) at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475) at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269) at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56) at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122) at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101) at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)</Trace>

</GlobalError>

</CacheRefreshError>

</Confirmation>

</CacheRefresh>

         Can any one help on this issue .

    Thanks,

    Pradeep .

[Former Member · Accepted solution]

Hi Guru's ,

Issue is sorted out as PISSUSER password is wrongly mentioned in sm59 and exchange profile ,

corrected this and issue got resolved .

Thank you for all your support .

Thanks,

Pradeep.

[Former Member · Accepted solution]

Hi Pardeep,

I am getting the same error and I tried all the steps still not able to clear Adapter Engine cache.

Also I changed the password in RFC and exchange profile too.

You can also check the thread I create: Re: Not able to refresh cache : Adapter Engine in...

Please suggest.

Regards,

Rachit

[Former Member]

like already mentioned: reboot at least the Java engine ...

Regards,

Volker

[Former Member]

Hi!

In some cases the only help (and ultima Ratio) is to restart the PI System or at least the Java stack of PI.

Regards,

Volker

[Former Member]

Hi Guru's ,

When i checked TCP/IP  SAPUC RFC in sm 59 it is falling is it reason for

Full cache failure in PI system.

Thanks,

Pradeep.

[Former Member]

Hi

Full cache refresh triggers a background job SAI_CACHE3_REFRESH_BACKGROUND which is visible in  SM58 . If its failing then either the refresh is timing out which happens in most of the cases when return of cache refresh takes lot of time .

So please try if a restart can be done , which should resolve the cache issue (IMO cache issue is the single most annoying issue in PI which resolves only with a restart ).

Please take the logs and take a downtime for quick restart. You can post OSS to SAP  with  logs for analysis later to understand  the root cause or any system issues. Also check if cache issue appears after any transport move to prod which should be analyzed .

[iaki_vila]

Hi Pradeep,

Try to clean the SLD java virtual machine cache first. Go to Administration:

In the repository tab, under java web administration:

Do the same in the directory tab.

Hope this helps.

Regards.