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Explorer not working in SAP BI mobile 5.0.13

Former Member
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I recently installed server version 4.1 SP1 patch 2, and I can see my information spaces in BI Mobile version 5.0.13 (this is not SBO Explorer, but SAP BusinessObjects Mobile). Every time I tap on one of the information spaces, I get "Error Opening Session" with an ok button, then a black screen. I'm logged in as the administrator, and the spaces work fine in the regular web browser, and work in SBO Explorer, but I was under the impression that this version of BI Mobile would be able to open explorer infospaces.

Anyone else seen this issue? Searching for "Error Opening Session" has been fruitless.  Maybe I just have to wait until 5.1.xxx shows up?  Alternatively, does anyone have this working, and did you do anything special to make it work?

Thanks in advance.

Matthew

Accepted Solutions (0)

Answers (4)

Answers (4)

Former Member
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Has anybody got a solution to this issue?  I am getting the same issue.  I am getting the error opening session (MOB 06010) (HTTP 500).

Former Member
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Suggest you to update to mobile 5.1 version where mobile report and explorer infospaces appear in the same application..

Former Member
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Thanks for replying.  We just did and the result is the same.  We're at 5.1.6 now.  Is it working for others?

Former Member
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Yes, Its working for us.. In 5.1 app there is no separate app required for explorer.. please explain what is the problem you face in 5.1?

Former Member
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When we use the BI Mobile app. we get the following error on ipad and iphone.  Desktop explorer works fine.
"Error Opening Session Internal server error occurred while processing your request; try again or contact your adminstrator (MOB 06010) (HTTP 500)"

The explorer app works fine without any issues.

Former Member
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HI,

this might be related to a specifc version of BI server that you are using. Might be a bug as well!

@Durga: what is your server version?

Regards,

Atul B

Former Member
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Hi,

We're using BOE 4.1 SP1 Patch 4.

<?xml version="1.0" encoding="UTF-8" ?>

- <Result

status="success">

- <info>

<version

productVersion="14.1.1.1142" internalVersion="3.0"

/>

</info>

</Result>

Former Member
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HI,

Can you get the logs from the device, while trying to repeat the workflow.

This issue might be a ADAPT, but not sure as of yet.

Regards,

Atul b

Former Member
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Hi Atul,

Sorry but I am not sure how to get the logs.  Can you give me instructions on how to get the logs.

Thank you for help.

Vinh

Former Member
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HI Vinh,

To gather logs

login to SAP BI tool on ipad

go to application settings> additional settings

logs

enable logs

select log level: error or debug

repeat the workflow

then , view log or email log

Regards,

Atul b

Former Member
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Hi,

Thanks for the instruction.  Here is the log.

Application’s app store version:5.1.6

Application’s internal version: 5.1.6.9 (383446)

SAP BusinessObjects Mobile server version:14.1.1.1142

SAP BusinessObjects Mobile server internal version:3.0

Work Offline:false

iOS Version:7.0.4

Device Type:IPad

2014-01-20 00:19:49.116 SAP BusinessObjects Mobile[8479:707] |I|: [IPadActivityIndicator.m initWithMessage:andCancelButtonTitle: 59] initWithMessage(): init Custom Activity Indicator Alert View

2014-01-20 00:19:49.121 SAP BusinessObjects Mobile[8479:707] |I|: [IPadActivityIndicator.m initWithMessage:andCancelButtonTitle: 64] initWithMessage(): init UI ActivityIndicator View

2014-01-20 00:19:49.153 SAP BusinessObjects Mobile[8479:707] getIndexDateOfLastSavedFavoriteViewForInfospaceExploration 6be25640-c62d-47a8-abf7-2d45e5c2af43  = 1390203700.fav_cache

2014-01-20 00:19:49.154 SAP BusinessObjects Mobile[8479:707] getLatestFavoriteForInfospaceExplorationView 6be25640-c62d-47a8-abf7-2d45e5c2af43 = 1390203700

2014-01-20 00:19:49.155 SAP BusinessObjects Mobile[8479:707] infospaceExplorationExist 6be25640-c62d-47a8-abf7-2d45e5c2af43 1390203700 = YES

2014-01-20 00:19:49.171 SAP BusinessObjects Mobile[8479:707] getIndexDateOfLastSavedFavoriteViewForInfospaceExploration 6be25640-c62d-47a8-abf7-2d45e5c2af43  = 1390203700.fav_cache

2014-01-20 00:19:49.172 SAP BusinessObjects Mobile[8479:707] getLatestFavoriteForInfospaceExplorationView 6be25640-c62d-47a8-abf7-2d45e5c2af43 = 1390203700

2014-01-20 00:19:49.173 SAP BusinessObjects Mobile[8479:707] infospaceExplorationExist 6be25640-c62d-47a8-abf7-2d45e5c2af43 1390203700 = YES

2014-01-20 00:19:49.202 SAP BusinessObjects Mobile[8479:707] |I|: [IPadActivityIndicator.m initWithMessage:andCancelButtonTitle: 59] initWithMessage(): init Custom Activity Indicator Alert View

2014-01-20 00:19:49.207 SAP BusinessObjects Mobile[8479:707] |I|: [IPadActivityIndicator.m initWithMessage:andCancelButtonTitle: 64] initWithMessage(): init UI ActivityIndicator View

2014-01-20 00:19:49.257 SAP BusinessObjects Mobile[8479:707] FAILED retrieveInfospaceExplorationGraph 6be25640-c62d-47a8-abf7-2d45e5c2af43 VIEW_0_GRAPH_0

2014-01-20 00:19:49.261 SAP BusinessObjects Mobile[8479:707] poletar JSP : (null)

2014-01-20 00:19:49.501 SAP BusinessObjects Mobile[8479:3107]  BaseHTTPOperation: Set the error code to HTTP_FAIL

2014-01-20 00:19:49.512 SAP BusinessObjects Mobile[8479:3107] |W|: HTTP Status Code: 500

2014-01-20 00:19:49.515 SAP BusinessObjects Mobile[8479:707] HTTP Error Code 500

2014-01-20 00:19:49.517 SAP BusinessObjects Mobile[8479:707] Status Code -2

2014-01-20 00:19:52.964 SAP BusinessObjects Mobile[8479:707] poletar JSP : (null)

2014-01-20 00:19:53.003 SAP BusinessObjects Mobile[8479:707] deletePreviousCacheForInfospaceExploration 6be25640-c62d-47a8-abf7-2d45e5c2af43  = 1390203700.fav_cache

2014-01-20 00:19:53.005 SAP BusinessObjects Mobile[8479:707] storeInfospaceExploration directory /var/mobile/Applications/6357DC57-2B49-432F-A03E-33D32AC4C7D3/Library/EV_I/03e748a50b20b5cc8a754810021130371211fb5842c8910db066454680736efe/6be25640-c62d-47a8-abf7-2d45e5c2af43 exists!!!

2014-01-20 00:19:53.136 SAP BusinessObjects Mobile[8479:3107]  BaseHTTPOperation: Set the error code to HTTP_FAIL

2014-01-20 00:19:53.139 SAP BusinessObjects Mobile[8479:3107] |W|: HTTP Status Code: 500

2014-01-20 00:19:53.139 SAP BusinessObjects Mobile[8479:707] HTTP Error Code 500

2014-01-20 00:19:53.140 SAP BusinessObjects Mobile[8479:707] Status Code -2

Former Member
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Can you upgrade to BI 4.1 SP2 and check the behaviour

Regards,

Atul B

Former Member
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Hi Atul,

I will upgrade to the latest patch and will let you know the result.  Thanks for all your help.

Vinh

Former Member
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Hi,

We upgraded out system to SP2 patch 2 and it's working fine.  Thanks for all the help.

Vinh

Former Member
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Matthew, I am experiencing exactly the same problem. I am running 5.0.13, and the same problem occurs on ios6 and ios7 iPads.

Did you manage to find a solution?

Former Member
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Nothing yet, sorry.

Former Member
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Did you create a SAP support message for it? What is SAP engineer's view on this issue?

Former Member
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I deleted my connections, and reinstalled the application, and created the connections. I get a different behavior now, I can't see any explorer info spaces in the app anymore, so I can't recreate the original bug.

I'm going to let it lie for a while, I can handle having two different applications for the reports and explorer until it stabilizes.

Former Member
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Well bugs are not always easy to reproduce

so which version of the app you re installed??

CdnConnection
Active Contributor
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Matthew,

    I would dis-agree, it's NOT a BUG.  I just upgraded one of out test iPAD to 5.0.13 and everything works great.  Our demo BI 4.1 w/ SP1 server has Crystal, WebI, Explorer, Explorer views and Dashboards.    The problem could related to IOS v7.x, all our iPAD's are still running IOS 6.

What IOS ver are you running ?

Regards,

Ajay

Former Member
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Unfortunately, both my iPad and iPhone are OS 7, I don't have any version 6 devices to try to cross compare.

Former Member
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Hi Ajay,

How would you define a bug in environment. If a application crashes in this case white screen for something when the access is not a problem then either its a Bug or its not a supported platform (Still kind of a bug from user perspective)

However checking into 5.1.13 release info which is most recent release its supported in IOS 7. So most likely this is a bug which needs to be perused with the SAP support..

What's New in Version 5.0.13

• iOS7 compatibility
• Support for SAP BusinessObjects Explorer
• Support for SAP Lumira Server and Lumira Cloud

https://itunes.apple.com/us/app/sap-businessobjects-mobile/id441208302

Former Member
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Is it happening for explorer only or reports also are affected?

Does all the infoview show the same behavior?

Former Member
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Explorer only, Webi Reports are fine.  I'm not sure what you mean by InfoView (too many names for things) but if I bring up the explorer space in the BI LaunchPad, it's fine there.

Thanks for responding....

Former Member
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I am sorry for the confusion ; is all the information spaces affected?  Can you try creating a new simple information space and see any difference?

Does any of the exploration view or view set work??

Former Member
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Well, I created a new universe that simply brings in one table, and published. created an information space against that, and indexed it. It shows up as new on the iPad, but the second I click it, I get the same error, "Error Opening Session".  This happens about as fast as the iPad can respond, maybe a 10th of a second.

BTW, sorry I didn't realize that BI Launchpad used to be called InfoView, I went and looked it up.

The new one table universe works fine in regular explorer as well.

Any other ideas?

Former Member
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Does the exploration view are viewset which normally shows in corporate category works any differently than the information spaces..

Try creating an exploration view if you don't have already and see if that makes any difference?

By the way the mention of infoview is my bad ... too much change of terminology and very related names flying around in SAP these days

Former Member
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Well, I guess I just learned exploration views, I've never used them before.  Anyway, I made a small spreadsheet, uploaded it, saved it as a Exploration View Set, and marked it as category = mobile and mobile properties  = Display on Mobile (probably not necessary, but shouldn't hurt anything). Anyway, I don't get the error, but I get a entire white screen, with no way to go backwards, so I stop the app running.  I also tried it in BO Explorer, and it works fine there, just like an information space.

Former Member
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This behavior clearly indicate towards a bug in the app.

I will suggest to create a support case with SAP and the support engineer should be able to give you ADAPT if bug is already identified or they can create a new ADAPT for it if its a new bug..