Enrollment fails with Relay Server

[former_member201782]

Hello,

I am trying to Enroll Android Device in Afaria with Relay Server configured.

The moment I enter the code, it prompts me for User details, after I key in user details, it goes to connection page, shows connected to Server and then Fails to connect. It is not retrieving any information.

This is what I see in Relay Server log:

I. 2013-11-01 12:51:29. <1144.4384.F1B0Dn> Waiting for server response with trip left: 2096987996

I. 2013-11-01 12:51:29. <1144.4384.F1B0Dn> Down packet offset 0004a448

I. 2013-11-01 12:51:29. <1144.4384.F1B0Dn> 1460 bytes OE_DNCHANNEL_NOOP()

I. 2013-11-01 12:51:29. <1144.4384.F1B0Dn> Waiting for server response with trip left: 2096986536

I. 2013-11-01 12:51:30. <3176.2276.F0B0Dn> Down packet offset 0004a02c

I. 2013-11-01 12:51:30. <3176.2276.F0B0Dn> 4 bytes OE_DNCHANNEL_NOOP()

I. 2013-11-01 12:51:30. <3176.2276.F0B0Dn> Waiting for server response with trip left: 2097088932

I. 2013-11-01 12:51:32. <1348.4136.F2B0Dn> Down packet offset 0004a02c

I. 2013-11-01 12:51:32. <1348.4136.F2B0Dn> 4 bytes OE_DNCHANNEL_NOOP()

I. 2013-11-01 12:51:32. <1348.4136.F2B0Dn> Waiting for server response with trip left: 2097102772

I. 2013-11-01 12:51:33. <3972.372.F3B0Dn> Down packet offset 0004a02c

I. 2013-11-01 12:51:33. <3972.372.F3B0Dn> 4 bytes OE_DNCHANNEL_NOOP()

I. 2013-11-01 12:51:33. <3972.372.F3B0Dn> Waiting for server response with trip left: 2097102772

I. 2013-11-01 12:51:34. <1144.4384.F1B0Dn> Down packet offset 0004a2b0

I. 2013-11-01 12:51:34. <1144.4384.F1B0Dn> 20 bytes OE_BACKEND_DISCONNECTED(<F1B0S8R0>;oidx=0;sidx=8;sfp=42a37166)

I. 2013-11-01 12:51:34. <1144.4384.F1B0Dn> Request <F1B0S8R0> has vanished. Discarding OE_BACKEND_DISCONNECTED packet with sfp=42a37166.

Can anyone suggest me on this.

Note: Enrollment works fine without Relay Server.

Thanks,

Shrik

[former_member201782 · Accepted solution]

Issue is resolved. Enrollment is successful with Relay server too.

Make sure you have full access and permission on Afaria and Relay server.

Make sure required Ports are open.

Thanks,

Srikanth