GRC AC 10 - Notification after Request Cancellation via GRFNMW_BATCH_STALE_REQUEST

[Former Member]

Hello

We wanted to configure program GRFNMW_BATCH_STALE_REQUEST to cancel requests that have been pending for 16 days and, upon cancellation, send a notification to the requester that their request has been cancelled.

I have been able to successfully configure the program variant to cancel requests after 16 days but I have not been able to trigger any notifications like I did with the GRFNMW_BATCH_EMAIL_REMINDER program.

Is it possible to configure a notification that is triggered by the cancellation of a request? Any guidance is appreciated.

[Colleen · Accepted solution]

Hi Stacey

I got the impression that this cancellation was a "Back-end" option for administrators to clear issues

Possibly you could look at a user exit/enhancement and do your own?

If you are trying to avoid a request being lost completely, maybe consider your MSMP escalation options sends it to a person if no action is taken after the 16 days to contact the requester or find someone to forward it to instead of cancelling?

Regards

Colleen

[Former Member · Accepted solution]

Hey Colleen

Thanks for the feedback. Our concern is not necessarily about losing any requests but automatically cancelling requests that have not been addressed after a period of time. This includes requests from all of our active workflows: access request, function approval, risk approval and business role management.

Have you seen anything like this in your experience? What other ways have you seen old requests handled? Escalation?

[Colleen · Accepted solution]

Hi Stacey

I understand what you are trying to achieve but I still suspect this program is a "fix errors" not just a regular cleanup.

To alleviate your concerns, couldn't you at least have an escalation point in the MSMP that would occur before the cancel job ran?

Regards

Colleen

[Former Member · Accepted solution]

Thanks for your clarification Colleen.