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Credit account not getting updated after payer change in Sales Order

mshekar
Explorer
0 Kudos

Hi All,

The Credit account field VBAK-KNKLI is not getting updated when the payer is changed in the order. Therefore the credit check continues to happen against the old payer which was copied into credit account field.

How can we change the value in VBAK-KNKLI field?

Thanks,

Madhuri

Accepted Solutions (0)

Answers (3)

Answers (3)

moazzam_ali
Active Contributor
0 Kudos

Hi

Please check in FD32 whether your new payer is maintained in credit control area and also check what is maintained there in Credit Account Field. If you think every setting is fine then please take a look in SAP Note 532115 and 1367117

Implement SAP Not 532115 and I hope your issue will be resolved.

Thank$

mshekar
Explorer
0 Kudos

The new payer is maintained in credit control area and both the SAP Notes have been implemented.

srinu_s1
Active Contributor
0 Kudos

Can you please share your ova8 screen shot?

I assume your issue is when payer is changed in sales order system is not blocking for the paper even though credit limit exceeds if so

Please Check whether you have checked oldest open items field and payer field in ova8, if so system try to consider those particular payer.

moazzam_ali
Active Contributor
0 Kudos

So you mean to say your settings are correct and after implementing these notes you are still not able to get your desired results? If yes then please raise this query to SAP directly. This was because of a programming error which they rectified in these notes and if your issue is still not resolved then there can be two reasons. You have not implemented the note correctly or the issue is not addresses in those notes. SAP will check your system and they will let you know what to do.

Thank$

mshekar
Explorer
0 Kudos

Yes that is what we have done. We have created SAP message and they are looking into it. Will update the solution once we get one.

Thank you guys for your helpful inputs.

moazzam_ali
Active Contributor
0 Kudos

Yes please. Let us know what SAP guys suggest you for this.

Thank$

venu_ch8
Active Contributor
0 Kudos

Dear Madhuri

plz check in customer master credit control area is assigned and what risk category is defined

mshekar
Explorer
0 Kudos

Customer master credit control area is assigned and the risk category is defined as '004'.

srinu_s1
Active Contributor
0 Kudos

Please check whether the payer you are changing in sales order is assigned to credit account or not?

May be that is causing the issue.

Please revert with update.

thanks,

Srinu.

mshekar
Explorer
0 Kudos

Yes, the payer is assigned to credit account.