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unable to ping communication channel for SuccessFactors


I have two receiver communication channels that I am unable to ping.  The channel status shows as Running/Started, but the ping test fails.  These communication channels are configured to connect to a successfactors URL using HTTPS.  As far as I know the successfactors certificates have been loaded into the appropriate keystore.  If the channels are setup correctly, I should be able to ping them successfully correct?

What could be the issue?

Thanks in advance!

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