Change in the numbering of Incidents and change requests in ITSM

[Former Member]

Hi All,

1. I am implenting ITSM in SolMan 7.1, I am archiving all the test incidents,my concern is do I get incident number from starting again or will it continue the old flow.

2. Is there a way to change the numbering of incidents,changes and problems.

My customer needs specific number notation for changes,incidents and problem. Guys please throw some light on these.

Thanks in advance.

Regards,

Phani.

[Former Member · Accepted solution]

Hi Phani,

Please check in SNUM

CRM_INCDNT -Incident  (IT Service Management)

CRM_PROBLM - Problem (IT Service Management)

CRM_SERVIC - ChaRM

Goto SNUM -> enter object( e.g..CRM_INCDNT) -> Number range -> Change interval

Assign the number range depond on the requirement.

Rg,

Karthik

[Former Member · Accepted solution]

Hi Karthik,

Thanks for your reply, I already had number range in place and could not delete it. System is showing message "deletion possible only if status is initial"

Please let me know how to add new number range according to new req

[Former Member · Accepted solution]

Hi,

Go to edit mode , press insert interval maintain like below

01 8000000000 8999999999 8000001009

02 7000000000 7999999999 0

03 6000000000 6999999999 0

Then goto SPRO -> Define Transaction Types ( Change control management) -> SMIN

If u want number range from ( eg ,..7000000000 7999999999 0) enter 02 in the int.range box and save it.

like you will define the range in transcation numbering.

Rg,

karthik

[prakhar_saxena · Accepted solution]

Hi

check my article ...this wil solve ur no. range problem ..let me know if not

http://scn.sap.com/docs/DOC-47965

regards

Prakhar

[Former Member · Accepted solution]

Thanks Prakhar.

[Former Member]

Hi,
Thanks Karthik.. that worked perfectly for me ..

[jimguo]

Hi,

I believe it's using number range objects.

Please check the number range objects mentioned in note 1576472 and see if it helps.

Thanks.

Jim