SLA Email trigger with status new

[Former Member]

Hi Guys,

When I create a new incident. and if the status is "NEW", The solution manager triggers too many emails to the incident creator. It sends 100 emails per hours. It this a Bug?. I searched for the config in SPRO, I could not find related to this.?

I have solman 710 SP02

Thanks

[Former Member · Accepted solution]

Hi ,

Goto Action determination and Action mergin and select the

Action Merging : Max. 1 Unprocessed Action for Each Action Definition

This action will trigger email Max 1 time

Rg,

Karthik