Syclo Work Manager Issue In Client Device

[former_member182329]

Hi all,

         I am facing an issue while syncing Work manager v 5.2 into our client device(Manufacturer : Motorola , Model: MC65 , OS: windows Mobile 6.5).While syncing, the device application gets stuck in middle and we are unable to do any operations on it..The same is working fine in our Agentry Test Environment and Agentry Client in our desktop while syncing.

                          I resolved this error once by re installing the application in the device and it worked for a while.Now its again stuck while syncing.Does it has got something to do with device memory or is it due to back end data or something.We are not getting any error logs in the back end or in the syclo server.The devices are just getting stuck while syncing(total of 4 devices are using the application and now all four are stuck).Our desktop client application is syncing fine with the server and having no errors.Only the client devices are facing the issue..

The first time when we got the error after one of the devices getting stuck,The error log for that user  was the following.

10/24/2013 01:45:01, 0, 0, 0, Thr 1288, Rollover time
10/24/2013 02:39:58, 0, 0, 7, Thr 1288,
10/24/2013 03:39:59, 0, 0, 7, Thr 1288,
10/24/2013 04:40:00, 0, 0, 7, Thr 1288,
10/24/2013 05:40:01, 0, 0, 7, Thr 1288,
10/24/2013 06:40:02, 0, 0, 7, Thr 1288,
10/24/2013 07:40:03, 0, 0, 7, Thr 1288,
10/24/2013 07:40:31, 1, 3, 11, Thr 1312, 9, 178, 16, civil, ..\agentry\netmsg.cpp#276:NetMessage::respond
10/24/2013 08:40:04, 0, 0, 7, Thr 1288,
10/24/2013 09:40:05, 0, 0, 7, Thr 1288,
10/24/2013 09:53:41, 1, 3, 11, Thr 1816, 2, 5, 0, ac, ..\agentry\netmsg.cpp#276:NetMessage::respond
10/24/2013 09:55:51, 1, 20, 26, Thr 1920, com.syclo.agentry.BusinessLogicException: NotificationEditSteplet - Partner maintenance cancelled

10/24/2013 09:56:04, 1, 20, 26, Thr 1324, com.syclo.agentry.BusinessLogicException: NotificationEditSteplet - Partner maintenance cancelled

10/24/2013 09:56:30, 1, 20, 26, Thr 248, com.syclo.agentry.BusinessLogicException: NotificationEditSteplet - Partner maintenance cancelled

10/24/2013 09:56:47, 1, 20, 26, Thr 248, com.syclo.agentry.BusinessLogicException: NotificationEditSteplet - Partner maintenance cancelled

but this above issue got resolved once I re installed the client application in the device and it synced successfully with the server..But now the devices are again stuck with no error logs recorded.

This is the screen shots from  two of the devices which are trying to sync to the server.

         .

Thanks in advance.

Tags edited by: Michael Appleby

[i834235]

Looks like your getting error when your trying to post Notification changes to SAP.  Looks like SAP end is not configured to handle  partner function at notification level.  If that's the case Java code for partner function have  to be commented.  You have extended base Java code and comment the code the code that's doesn't requiring

[Former Member]

Bince,

10/24/2013 09:56:47, 1, 20, 26, Thr 248, com.syclo.agentry.BusinessLogicException: NotificationEditSteplet - Partner maintenance cancelled

This to me looks to be a Transaction error,  I would recommend looking at the log files to see the values are being sent to the backend and see if any are incorrect.

[Former Member]

Try reducing your data volume and see if that helps.

Also see http://scn.sap.com/thread/3444630.