CR Cache Error

[Former Member]

I am receiving a few errors regarding my Crystal Reports Cache Server. These are all from the Event Viewer.

--Crystal Server 2011

--Win Serv 2008 R2

-- Default Settings for Cache Server

Event ID 35208 Timeout (RCIRAS0244)

Cache folder C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\Data\\CrystalReportsCachingServer\temp\xxxxx.CrystalReportsCacheServer\parent\cache does not exist.

Cannot write to cache folder C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\Data\\CrystalReportsCachingServer\temp\xxxxx.CrystalReportsCacheServer\parent\cache. This indicates a high request volume for the configured size of the cache. This problem can be solved by increasing the size of the cache.

[Former Member]

Check this kB. Reduce the length of the path.

1859001  - "Cannot write to cache folder..." warning message in Event logs when viewing Crystal Rep...

[Former Member]

This install is almost all View On Demand Crystal Reports....

I have set the Cache size from 256000 TO 400000

Is there really any impact on going that big or bigger?

Oldest On-Demand Data Given to Clients (seconds):

Would it help much to set this to 60sec. Instead of 0?

With this option what happens if someone views this same report but with different parameters?

Thank you for your help!!!!!

[denis_konovalov]

Cache folder C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\Data\\CrystalReportsCachingServer\temp\xxxxx.CrystalReportsCacheServer\parent\cache does not exist. 

CR Cache server creates cache directory on first run. It'll clear it periodically. Depending on the situation, this might be valid and normal message.

Cannot write to cache folder C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\Data\\CrystalReportsCachingServer\temp\xxxxx.CrystalReportsCacheServer\parent\cache. This indicates a high request volume for the configured size of the cache. This problem can be solved by increasing the size of the cache.

The solution is explained in the message. Adjust cache settings in CMC>Servers>properties of the CR cache server.