ITSM : Assign a custom transaction type to create an incident

[ashutosh_bhanage]

Hi All,

I am trying to configure incident and service desk management on Solution manager 7.1 sp7.

I have created a custom business role copied from SOLMANPRO, assigned it a custom navigation bar. Also I have created a custom transaction copied from SMIN called ZMIN. My question is where can I do the configuration which would assign transaction ZMIN when I create a new incident. Current when I create a new incident, transaction assigned is of type SMDT. Which is not the one I want.How can I achieve what I want.

Regards,

Ashutosh

[Former Member · Accepted solution]

Hi Ashutosh,

What do you have in Capabilities (Optional)->IT Service Management->Transactions->Specify Several Transaction Types for parameter 'PROCESS_TYPE' and 'PROCESS_TYPE_ADD'? Make sure ZMIN is defined.

Regards

Paul

[prakhar_saxena]

Hi

have you created the entry in DNo_cust04 as

process_type = ZMIN

also you can use the authorization object

http://wiki.scn.sap.com/wiki/display/SMAUTH/UC00032

pls note even you create entry in dno_cust04 table still you might get the pop up so better to restrict always on authorization object so that even by mistake no use can post messages of wrong transaction type

Regards

Prakhar

[ashutosh_bhanage]

Thanks a lot Paul and Prakhar.