Configure Off Times in Service Profile

[Former Member]

Dear all, I have a question here, As you know that one of the factor to configure the SAL is to configure the Availability Time & Off Times in Service Profile.

Now The case is: We have an Holidays , but this holidays is not a fixed date, so every year it may changed.an we don`t want the incident to keep calculating the SLA in holiday and to consider it as an Off Times. Is it possible to have this flexibility in the Service Availability ?

For example: after 2 month, we have 1 week as an holiday, and we want all incident to stop calculating the SLA and resume once we get back from this holiday.

[sumaira_gopalani]

Hi ,

you can configure  holidays according to your need using SCAL t-code and use them  in your factory calendar later on

you can take help from the following link

https://www.google.com.pk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&uact=8&ved=0CCsQFjAB&url=...

[prakhar_saxena]

Hi

You can use the SCAL transaction for maintaining the calendar and holidays for the same.

Regards

Prakhar