on 10-24-2013 8:38 AM
Hi Peter
Do you mean the Agent/Approver gets the notification and the WF log shows the item is waiting approval but they do not see it in their Inbox?
If so, have you completed the task configuration via IMG?
Governance, Risk and Compliance > General Settings > Workflow > Perform Task-Specific Customizing
Have a look at the help information prior to executing (or search this forum) and it will give you the steps.
Regards
Colleen
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Hello,
It looks like you are trying to assign a EAM/FF ID to a user via the Access Request. As you are using the default path, the stage requires the approval of a "Role Owner" agent.
EAM/FFID's are owned by "FF ID Owners" (not Role Owners), hence why you have the issue described.
If you are using the Access Request tool for only requesting and approving FFID access, I suggest you change the Agent at the stage to the FFID Owner type agent.
If you are using Access Request for both normal SAP Role access as well as FFID assignment, you will need to make a new additional approval path (i.e. EAM access request path) and also your own initiator rule which will help send the request down the correct path.
Hope that helps.
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