Unable to send mail from User id without email id maintained in SU01

[Former Member]

Hello All,

I am unable send mail from an SAP user id(BKGD) who does not have an Internet mail address. There is no mail id maintained in the SU01 of the user id.

But as per my understanding,

If an SAP user who does not have an Internet mail address sends an e-mail, a sender address consisting of the SAP user name and this domain is generated, like <sap-username>@<sap default domain>.

In the workflow trace as well, I am getting the below error.
SMTP Return Code: 550 5.7.1 <BKGD@domainname.com>: Sender address rejected: User Unknown

Please correct me if I am wrong or let me know if any settings needs to be maintained.

Regards,

Laxman

[Former Member · Accepted solution]

Dear

It seems rejection is coming from the mail server, as the user is known to mail server. Pl check with Mail Administrator whether mail is reaching mail server and if yes it is getting rejected from there. As the mail server does not allow anonymous mail user to send the mail.

[ujjaval-bhalala]

Hi Laxman,

There are two possibilities.

Either id <sapuser>@<defaultdomain>.com have to maintain in external email server or External mail server would be configured as to accept anonymous sender for outgoing mail.

[Former Member]

Hi,

Mail ID should be maintainted in the user profile and also check the SMTP configuration in SCOT.

http://scn.sap.com/docs/DOC-47897  - SCOT - SAP Configuring Email SCOT

Regards,

Prabhakar

[Former Member]

Hi,

Are you maintaining the email address anywhere else?  In an HR rec (infotype 0105, perhaps?)

Or worst case, in a custom table?

If either of these is true, I would recommend that you write a method to retrieve the email address in the step prior to the email, bind it back into your container, and then in the SENDMAIL step, use that container (expression).

Thanks

Rishi abrol

[Former Member]

Hi,

Mail ID should be maintainted in the user profile and also check the SMTP configuration in SCOT.

http://scn.sap.com/docs/DOC-47897  - SCOT - SAP Configuring Email SCOT

Regards,

Prabhakar

[Former Member]

Hi Laxman,

Below guide gives everything in steps ::

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/a0a27c01-26b0-2c10-bd8a-94498efa7...

Regards

Ram

[JPReyes]

Having an email maintained in the user master data is a requirement for sending e-mails.

[bxiv]

To add on to what @Juan stated, the Mail server may also have rules in place to prevent anonymous email from being sent on to the destination email address.