ITS mobile - logging off from the device issue

[Former Member]

Our client is using ITS mobile for the SAP MDE (Mobile Data Entry).  While we are able to logout by pressing Function key F8 from the SAP R/3 (laptop / Desktop computer), when we are logging off from the Hand Held Terminal (HHT – Intemec device model no. CK3), the system is logging off and again immediately LOGGING IN (may be somewhere the user id and password is stored in some cookies - My guess).

In the device we are using Intermec industry specific browser.

Kindly advise how to logoff using Funciton key F8 through device.

Thanks in advance

with kind regards

Murali

[Former Member]

Hi All,

The issue is fixed. Thansk to all for your kind discussion.

We could fix the issue with the help of SAP through OSS message

Solution:

a) At the services (LM01) T.code SICF, at the GUI Configuration, Maintain service parameter  ~POPUPS = 1

b) At the Error pages tab, select the tab logoff page. Select the radio button, Redirect to URL, input

/sap/public/bc/icf/logoff?redirecturl=/lm01/lm01

Ensure that the  Service  /sap/public/bc/icf/logoff  Isactive in transaction SICF

Thanks once again.

The above needs to move between clients through Transport request.

With kind regards

Murali Hebbani

+91 98800 63823

[Former Member]

I fixed my issue with tcode SICF_Sessions and desactivatef the client in which the problem occurs

[former_member194364]

Hi Murali,

Check the settings of the ITSMobile service in SICF?

Is the logoff refirecting back to the ITSMobile Servce?

What Kernel version are you using?

Following note maybe useful:

735612 Deleting the SAP logon ticket for ITS applications

Regards,

Oisin