on 10-21-2013 11:55 AM
Hello!
I customize Service Desk for VAR Configuration. When I create message with very hight priority and out of hours, message must be created on SAP Portal. But message created in our SAP Solution MAnager systems dosen't create message to SAP Portal. Why?
I have next settings:
1. Create work time for our company in bussines partner with time zone - RUS03 Russia, Moscow (+ 03) (picture 1)
2. In transaction stzac set system and user time zone - RUS03 Russia, Moscow (+ 03) (picture 2)
3. In transaction CRMD_SERV_SLA I created service profile (picture 3)
I apply this scheme for Client.
Why message don't sent to SAP Portal auto?
Thanks!
Anton Petrov wrote:
....
I have next settings:
1. Create work time for our company in bussines partner with time zone - RUS03 Russia, Moscow (+ 03) (picture 1)
...
Thanks!
Oh, I was inattentive with this this point. You should define business hours not for your company, but for your customers company.
BR,
Artem
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Hi Artem, thank you for your answers!
1. I set business hours for our customer with time zone CET Central Europe (Time zone according system time zone in system customer tr. stzac)
2. For Monday set work time 9:00 - 17:00.
After I create message (at 17:30), but message do not forward to SAP. See message only via tr.crmd_order. Via Web UI i do not see created message. Why? Maybe I forgot something customize?
Anton Petrov wrote:
hi
today create message to SAP, but I have quetions:
Data create message in our Solution Manager at 21.10.2013 19:02 RUS03
Data create message to SAP at 22.10.2013 10:02 RUS03
Why message was create to SAP after 15 hours?
Check when action SMIV_VAR_SEND_SAP_AUTO (or your custom Z* one) was executed.
BR,
Artem
Action ZMIV_VAR_SEND_SAP_AUTO for one message was performed three times (see picture)
1. at 11:16:21 22.10.2013 - performed with error
2. at 11:16:53 22.10.2013 - performed with error
3. at 11:23:04 22.10.2013 - doesn't performed
SAP Message at created 22.10.2013 - 08:16:37 CET
I think the problem is on our side and not time zone, because action ZMIV_VAR_SEND_SAP_AUTO was performed with delay.
Anton Petrov wrote:
Action ZMIV_VAR_SEND_SAP_AUTO for one message was performed three times (see picture)
1. at 11:16:21 22.10.2013 - performed with error
2. at 11:16:53 22.10.2013 - performed with error
3. at 11:23:04 22.10.2013 - doesn't performed
SAP Message at created 22.10.2013 - 08:16:37 CET
I think the problem is on our side and not time zone, because action ZMIV_VAR_SEND_SAP_AUTO was performed with delay.
And what is the error? You can choose a line and press Shift+F4 to see the log.
BR,
Artem
Anton Petrov wrote:
Sorry, I forgot insert picture
Why for action ZMIV_VAR_SEND_SAP_AUTO must be text "Information for SAP"?
This is action for auto forwarding message to SAP.
Example - When I create message with component XX_SER*, I didn't enter text in "Information for SAP" and message is created in SAP.
Go to table AIC_MAP_TXT_SAP and check text mapping for automatic forwarding:
This mapping means that when message is forwarded automatically - Description is mapped into Info for SAP.
BR,
Artem
Hi, Anton. First of all, you do not need any service profile for message forwarding to SAP.
Have you checked manual (Send to SAP action) forwarding to SAP? Does it work?
BR,
Artem
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