Email Notification for Process Controlled Workflow

[Former Member]

HI,

I'm working on Process controlled workflow in SRM 7.0

My requirement is to send Email Notifications for the Approvers, Reviwers, Substitute Approvers and Document owner for Shopping Cart.

I'm using a N-level Spending limit Approval for SHopping Cart.

I have gone through some of the content on Net and checked some of the configurations in SPRO which are in place

SPRO->Cross Aplication Basic Settings-> Event and Event Schema for Alert Management

1.   Event  for Shopping Cart - SC

     Event definition for Shopping Cart

      APPROVAL_PROCESS_DOC_APPROVED

      APPROVAL_PROCESS_DOC_REJECTED

     APPROVAL_PROCESS_DOC_DELETED

     APPROVAL_PROCESS_DOC_UPDATED

.2. Event Schema- SC

     APPROVAL_PROCESS_DOC_APPROVED-      APPROVAL_RESULT_NOTIFIC_NEW

     APPROVAL_PROCESS_DOC_REJECTED -      APPROVAL_RESULT_NOTIFIC_NEW

3.Recepient Of Notifications

     Approve Shopping Cart - Reviewer/Approver/Document owner

    The user with teh role receives an email in event of

      Rejection of Application Object - X

     Approval of Application Object - X

     Changes to Application Object - X

     Deletion of Application Object - X

Questions:

1. What configuration needs to be done for sending notification to an approver to let them know that they need to Approve the documents?

     (As we can see all the above events are for notifictaion after the process)

2. How to add Substitute Approvers as User role for configurations in Recepient of Notifications.

3. How to set up reminder emails for Approval?

4. The email has to be customer branded with the content. How to achieve this?

5. Every email notification has to be CCed to a support email address.How to achieve this?

Please let me know how to achieve these requirements.

Thanks in advance.

Regards,

Hema HT

[konstantin_anikeev · Accepted solution]

Hi Hema,

you may need to check OFFLINE Approval functionality

http://wiki.scn.sap.com/wiki/display/SRM/Offline+approval+-+general+configuration

Regards

Konstantin

[Former Member]

hi there,

1. offline approval, check my wiki page  http://wiki.scn.sap.com/wiki/x/LgAoCw

2.  the offline reports send notifications for substitutes also

3. If usind PC you can configure the alert deadlines. Check my   wiki:http://wiki.scn.sap.com/wiki/x/CgaYDw

4. Use BBP_OFFLINE_APP_BADI. If you want to change the notifications/alerts then use alert Badi. You can customize the smartform if you want to change only the preview.

5. use the badi

Thanks,

melina

[Former Member]

Hello,

1. Report /SAPSRM/OFFLINEAPPROVALSEND can be used to send notification for a shopping cart pending approval

2. above report also sends notifications to substitute users/approvers

3. You need a Z report to send reminder emails.

4. For custom branding in emails generated by above report, there is a badi  BBP_OFFLINE_APP_BADI which will let you change the email content. You can also copy the report to z namespace and change the HTML.

5. You can use the badi to add/delete recipients.

Regards,

Sushil