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Problem with alternate approver in GRC-AC 10.0

Former Member
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Gentlemen,

We are facing a problem with the alternate approver in BRM (GRC-AC 10.0)
Even enrolling the second approver (alternate) as attached image, the notification is only sent to the first approver.

If you can help me I appreciate it.

Thank you.

Accepted Solutions (0)

Answers (4)

Answers (4)

Former Member
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Thank you for your help Prasant.

Former Member
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Gentlemen,

Then mean that the deadline for approval that I set in my SLA is expired, oh yes the alternate approver will receive notification?

Thank you.

former_member193066
Active Contributor
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Yes, Then you alternate approver will will notificatio, if notfication is set at MSMP.

Regards,

Prasant

Former Member
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Once the SLA is exceeded, the request will go to the alternative approver (if set up in the MSMP stage setting). Also, within the stage setting, ensure the notification setting is set up so that upon "Escalation", a notification is sent to the "Current Approver" i.e. the alternative approver.

former_member193066
Active Contributor
0 Kudos

Alternate Approver will not get notification.

Unless worflow goes to him.

He is used when 1st approver does not approver in time stipulated with in SLA.

Regards,

Prasant

Former Member
0 Kudos

Hi,

The alternate approver is selected if the workflow is not acted upon within the time period defined in the SLA.

Regards,

Venugopal